ITV Ice Makers SPIKA MS1000A2FR 30" Remote Air-Cooled Modular Full-Dice Cube Ice Machine – 1,041 lb/Day, 208–230V (Head Only)

Regular price $6,539.50
Sale price $6,539.50 Regular price $13,079.00
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The ITV SPIKA MS1000A2FR is a high-capacity 30"-wide modular ice machine head with a remote air condenser, producing up to 1,041 lb (472 kg) of classic full-dice cube ice per day. Because the condenser mounts away from the head — on a roof, in a mechanical room, or outdoors — it keeps heat and noise out of the work area while delivering more ice than the equivalent self-contained model. Its larger, slow-melting full-dice cube is the "Classic American" cube preferred for bars and premium beverage service. This is a head-only unit that requires a separate RC10 remote condenser and storage bin.

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  • Estimated Delivery:Jun 28 - Jul 02

ITV Ice Makers SPIKA MS1000A2FR 30" Remote Air-Cooled Modular Full-Dice Cube Ice Machine – 1,041 lb/Day, 208–230V (Head Only) Description

The SPIKA MS1000 REMOTE is ITV's large-format modular cube machine for operations that want maximum ice and minimum heat in the room. The MS1000A2FR pairs a 30"-wide head with a separate RC10 remote air-cooled condenser, connected by a field-installed refrigerant line set. Moving the condenser away from the head sends its waste heat outdoors or into a mechanical space instead of the kitchen, which lowers ambient heat and noise where staff work and helps the system hold high output.

That remote configuration also lifts capacity: at nominal conditions the MS1000A2FR makes about 1,041 lb (472 kg) per day — and roughly 1,006 lb (456 kg) at ASHRAE conditions — noticeably more than the self-contained MS1000A2F. It runs on 208–230V / 60 Hz single-phase power, with the head and the RC10 condenser each on their own circuit.

Full-dice cubes measure about 1" × 0.9" × 1" (26 × 23 × 26 mm) — a substantial, traditional cube that melts slowly and dilutes drinks less, making it the go-to choice for spirits, cocktails, and upscale fountain and bar service. The machine forms about 400 of these cubes per cycle on a high-efficiency vertical plate evaporator, using ITV's patented smart water distributor for clean, consistent cubes.

The head pairs with a wide range of ITV storage bins and can be stacked two-high on the larger SCD-series bins to roughly double output in the same floor footprint. A smart electronic control board manages every parameter and shows self-diagnostics; panels come off with a single screwdriver for fast service, and the high-resistance AISI 304 stainless steel frame is built for demanding kitchens. A remote system requires professional installation of the condenser and refrigerant lines.

Key Features

  • Remote air condenser (RC10): keeps condenser heat and noise out of the work area
  • High capacity: up to 1,041 lb (472 kg) per day; ~1,006 lb (456 kg) at ASHRAE — more than the self-contained model
  • 208–230V / 60 Hz / single-phase power (head and condenser on separate circuits)
  • Classic full-dice cube: ~1" × 0.9" × 1" (26 × 23 × 26 mm) — slow-melting, low-dilution "Classic American" cube
  • Approx. 400 cubes per cycle
  • Stackable two-high on larger SCD-series bins to roughly double output
  • Energy: 4.46 kWh / 100 lb of ice
  • Patented smart water distributor for clean, consistent cubes and better scale resistance
  • High-efficiency vertical plate evaporator
  • Smart electronic control board with self-diagnostics
  • Tool-light service: panels remove with a single screwdriver (EASI — Easy Access for Service & Installation)
  • High-resistance AISI 304 stainless steel frame (STIF — Strong Inox Frame)
  • Ice scoop included
  • NSF and ETL (Intertek) certified

Best For

  • Sites that need to keep condenser heat and noise out of the kitchen or service area
  • Bars, lounges, and restaurants serving spirits and cocktails where slow-melting, low-dilution cubes matter
  • Large restaurants, cafeterias, hotels, and catering operations wanting maximum throughput
  • Installations with a suitable roof, mechanical room, or outdoor location for the condenser

Full Specifications

Specification Detail
Ice Type Full-dice cube, ~1" × 0.9" × 1" (26 × 23 × 26 mm)
Machine Type Modular head with remote air condenser (requires RC10 condenser + separate storage bin); stackable 2-high on larger bins
Condenser / Cooling Air-cooled, remote condenser (RC10, sold separately)
Ice Production (nominal)* 1,041 lb (472 kg) / 24 h
Ice Production (ASHRAE)* 1,006 lb (456 kg) / 24 h
Production Range (across conditions)* ~728–1,076 lb (330–488 kg) / 24 h
Cubes per Cycle ~400
Refrigerant R404A
Electrical 208–230 V / 60 Hz / 1-phase (±10%)
Power Consumption (at 109°F) Head 1,912 W + RC10 condenser 206 W
ASHRAE Cooling Capacity 23,892 BTU/h (7,002 W)
Heat Rejected 13,294 BTU/h (3,896 W) — at remote condenser
Energy Use 4.46 kWh / 100 lb of ice
Water Consumption (ice-making) ≈14.8 gal (55.9 L) / 100 lb of ice
Wiring / Fuse (head) 14 AWG (2.5 mm²), 3-conductor / 20 A fuse
Wiring / Fuse (RC10 condenser) 14 AWG (1.5 mm²), 3-conductor / 10 A fuse
Operating Pressure 14.5–87 psi (1–6 bar)
Ambient Temp. Range 41–109°F (5–43°C)
Water Temp. Range 41–95°F (5–35°C)
Head Dimensions (W × D × H) 30" × 24" × 30" (762 × 620 × 762 mm)
Head Shipping Dimensions 34.41" × 25" × 32.92" (874 × 635 × 836 mm)
Head Weight (net/shipping) 214 lb (97 kg) / 246 lb (112 kg)
RC10 Condenser Dimensions (W × D × H) 29.37" × 16.81" × 22.29" (746 × 427 × 566 mm)
RC10 Shipping Dimensions 30.32" × 20.08" × 27.56" (770 × 510 × 700 mm)
RC10 Weight (net/shipping) 88 lb (40 kg) / 110 lb (50 kg)
Certifications NSF, ETL (Intertek)

*Production figures are the documented half-dice values; the datasheet does not publish separate full-dice output. Across the SPIKA line, full-dice production runs comparable to half-dice. Confirm the exact full-dice rating with ITV.

The remote datasheet's water-consumption column reads ambiguously; the figure shown reflects the MS1000 platform (air-cooled, ice-making water only). Confirm exact water use with ITV.

Warranty

  • Ice machine: 3 years parts and labor
  • Evaporator: 5 years parts and labor
  • Compressor: 5 years parts

Accessories

Included: ice scoop

Required (sold separately):

  • RC10 remote air condenser — mounts on a roof, in a mechanical room, or outdoors
  • Refrigerant line set — field-installed between head and RC10 condenser
  • Storage bin — head is head-only

Optional (not included):

  • CS112 — double 11" anti-limescale + anti-chlorine water filter
  • CS11 — 11" replacement cartridge (anti-limescale + anti-chlorine)
  • Stacking kit — for mounting two heads on a single larger bin
  • Adapter plates — for mounting on various storage bins
  • Scale Kleen — descaling/cleaning solution

Recommended storage bins: S500, S750, S900, S1050, SCS350, SCS700, SCD900, SCD1400, and SCD1800 (larger SCD bins support two stacked heads).

💡The SPIKA MS1000A2FR is a head-only unit and requires the RC10 remote condenser, a refrigerant line set, and a separate storage bin to operate. Need smaller, faster-chilling cubes for high-volume fountain service? See the half-dice SPIKA MS1000A2HR. Don't need a remote condenser? See the self-contained SPIKA MS1000A2F.

ITV Ice Makers SPIKA MS1000A2FR 30" Remote Air-Cooled Modular Full-Dice Cube Ice Machine – 1,041 lb/Day, 208–230V (Head Only) Features

Premium Quality

Premium Quality

Build to Last

Full Cube Ice

Full Cube Ice

Slow Melting

High Output

High Output

Up to 1,041 lb/day

Modular Design

Modular Design

Choose Your Bin

Remote Condenser

Remote Condenser

Cooler Workspace

Stainless Frame

Stainless Frame

AISI 304 Build

Easy Service

Easy Service

Removable Panels

Commercial Listed

Commercial Listed

NSF ETL Certified

ITV Ice Makers SPIKA MS1000A2FR 30" Remote Air-Cooled Modular Full-Dice Cube Ice Machine – 1,041 lb/Day, 208–230V (Head Only) Resources

Shipping Policy

At Ice Maker Supply, we work to make shipping clear, reliable, and easy to track. Most orders are shipped through trusted warehouse, supplier, or carrier partners. Shipping times may vary based on product availability, warehouse location, delivery address, carrier schedule, freight requirements, and order volume. 

Standard Delivery 

Our estimated delivery time is 4-6 business days for most eligible areas after the order has been processed and shipped. 

Some larger ice machines may require freight delivery. Freight shipments may take longer depending on location, carrier availability, and delivery appointment scheduling. 

Delivery times are estimates and are not guaranteed. 

Order Processing 

Orders are usually processed during regular business days, Monday through Friday. 

Processing may take longer during: 

  • Holidays 
  • High order volume 
  • Supplier delays 
  • Payment review 
  • Address verification 
  • Product backorders 
  • Freight scheduling 

If there is a delay with your order, we will do our best to keep you updated. 

Shipping Confirmation and Tracking 

Once your order ships, you will receive a shipping confirmation email with your order and tracking details. 

You may be able to see: 

  • Order status 
  • Carrier name 
  • Tracking number 
  • Estimated delivery date 
  • Shipment updates 

Tracking may not update immediately after the label is created. In some cases, the package may already be moving even if the tracking page has not refreshed. 

If your tracking has not updated for more than 5 business days, please contact us so we can help check the shipment status. 

Multiple Shipments 

Some orders may ship in multiple packages, especially if your order includes: 

  • Bundled products 
  • Accessories 
  • Replacement parts 
  • Items from different warehouses 
  • Products from different suppliers 

If your order ships separately, you may receive more than one tracking number. 

Shipping Areas 

Orders placed on icemakersupply.com are currently shipped only within the contiguous United States. 

At this time, we do not ship to: 

  1. Alaska 
  2. Hawaii 
  3. Puerto Rico 
  4. U.S. Virgin Islands 
  5. Guam 
  6. American Samoa 
  7. Northern Mariana Islands 
  8. Marshall Islands 
  9. Palau 
  10. Armed Forces Americas 
  11. Armed Forces Europe 
  12. Armed Forces Pacific 
  13. International addresses 

If your address is outside our available shipping area, your order may be canceled and refunded. 

Expedited Shipping 

Expedited shipping is not available at this time. 

Because many ice makers are large, heavy, or shipped through supplier warehouses, faster shipping options may not be available for every product. 

Freight Delivery 

Some commercial or larger ice machines may ship by freight carrier instead of standard parcel delivery. 

Freight delivery may require: 

  • A delivery appointment 
  • A valid phone number 
  • Someone available to receive the shipment 
  • Inspection before signing 
  • Extra time for scheduling 

Please inspect freight shipments carefully before accepting delivery. If the item or packaging appears damaged, note the damage with the carrier and contact us as soon as possible. 

If possible, take clear photos of the packaging and product before moving or installing the item. 

Damaged Packages 

If your order arrives damaged, please contact us immediately. 

Send us: 

  • Your order number 
  • Photos of the damaged packaging 
  • Photos of the damaged product 
  • A short description of the issue 
  • Delivery receipt notes, if available 

Damage claims are easier to process when reported quickly. Late damage reports may limit our ability to file a carrier or supplier claim. 

Do not install or use a damaged product before contacting us. 

Incorrect or Incomplete Address 

Please make sure your shipping address is complete and accurate before placing your order. 

Ice Maker Supply is not responsible for delays, failed deliveries, or extra charges caused by: 

  • Incorrect address 
  • Missing apartment, suite, or unit number 
  • Wrong ZIP code 
  • Unreachable phone number 
  • Delivery restrictions at the location 

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the item can be reshipped. 

Can I Change My Delivery Address? 

If your order has not shipped yet, contact us as soon as possible. We may be able to update the shipping address before fulfillment begins. 

Once an order has shipped or is in transit, we usually cannot change the delivery address. 

For freight shipments, address changes may not be possible after carrier pickup. 

Returned to Sender 

A package may be returned to the sender due to: 

  • Incorrect address 
  • Incomplete address 
  • Failed delivery attempts 
  • Refused delivery 
  • Carrier access issues 
  • Unclaimed shipment 

If your package is returned to the sender, contact us with your order number and correct shipping address. 

We will review the situation and help arrange the next step. Reshipping fees may apply. 

Pre-Order or Backordered Items 

If a product is listed as pre-ordered or backordered, the product page may show the estimated shipping date. 

Pre-order and backorder shipping dates are estimates and may change due to supplier production, warehouse availability, or carrier delays. 

If the estimated shipping date changes, we will do our best to keep you informed. 

Warranty Replacement Shipping 

If a warranty replacement is approved, shipping may depend on the manufacturer, supplier, or warranty provider. 

Replacement orders may require: 

  • Proof of purchase 
  • Photos or videos of the issue 
  • Troubleshooting steps 
  • Return of the original item 
  • Supplier or manufacturer approval 

A replacement will be shipped only after the required review process is complete. 

Lost or Stalled Shipments 

If your tracking shows no movement for more than 5 business days, contact us. 

We may contact the carrier, warehouse, or supplier to check the shipment status. 

If a package is confirmed lost, we will review available options based on the carrier investigation and supplier rules. 

Contact Us 

Need help with shipping or tracking? 

Contact Ice Maker Supply: 

  • Email: support@icemakersupply.com 
  • Website: icemakersupply.com 

Our support team can help with order status, tracking questions, delivery issues, and shipping concerns. 

ITV Ice Makers SPIKA MS1000A2FR 30" Remote Air-Cooled Modular Full-Dice Cube Ice Machine – 1,041 lb/Day, 208–230V (Head Only) Description

The SPIKA MS1000 REMOTE is ITV's large-format modular cube machine for operations that want maximum ice and minimum heat in the room. The MS1000A2FR pairs a 30"-wide head with a separate RC10 remote air-cooled condenser, connected by a field-installed refrigerant line set. Moving the condenser away from the head sends its waste heat outdoors or into a mechanical space instead of the kitchen, which lowers ambient heat and noise where staff work and helps the system hold high output.

That remote configuration also lifts capacity: at nominal conditions the MS1000A2FR makes about 1,041 lb (472 kg) per day — and roughly 1,006 lb (456 kg) at ASHRAE conditions — noticeably more than the self-contained MS1000A2F. It runs on 208–230V / 60 Hz single-phase power, with the head and the RC10 condenser each on their own circuit.

Full-dice cubes measure about 1" × 0.9" × 1" (26 × 23 × 26 mm) — a substantial, traditional cube that melts slowly and dilutes drinks less, making it the go-to choice for spirits, cocktails, and upscale fountain and bar service. The machine forms about 400 of these cubes per cycle on a high-efficiency vertical plate evaporator, using ITV's patented smart water distributor for clean, consistent cubes.

The head pairs with a wide range of ITV storage bins and can be stacked two-high on the larger SCD-series bins to roughly double output in the same floor footprint. A smart electronic control board manages every parameter and shows self-diagnostics; panels come off with a single screwdriver for fast service, and the high-resistance AISI 304 stainless steel frame is built for demanding kitchens. A remote system requires professional installation of the condenser and refrigerant lines.

Key Features

  • Remote air condenser (RC10): keeps condenser heat and noise out of the work area
  • High capacity: up to 1,041 lb (472 kg) per day; ~1,006 lb (456 kg) at ASHRAE — more than the self-contained model
  • 208–230V / 60 Hz / single-phase power (head and condenser on separate circuits)
  • Classic full-dice cube: ~1" × 0.9" × 1" (26 × 23 × 26 mm) — slow-melting, low-dilution "Classic American" cube
  • Approx. 400 cubes per cycle
  • Stackable two-high on larger SCD-series bins to roughly double output
  • Energy: 4.46 kWh / 100 lb of ice
  • Patented smart water distributor for clean, consistent cubes and better scale resistance
  • High-efficiency vertical plate evaporator
  • Smart electronic control board with self-diagnostics
  • Tool-light service: panels remove with a single screwdriver (EASI — Easy Access for Service & Installation)
  • High-resistance AISI 304 stainless steel frame (STIF — Strong Inox Frame)
  • Ice scoop included
  • NSF and ETL (Intertek) certified

Best For

  • Sites that need to keep condenser heat and noise out of the kitchen or service area
  • Bars, lounges, and restaurants serving spirits and cocktails where slow-melting, low-dilution cubes matter
  • Large restaurants, cafeterias, hotels, and catering operations wanting maximum throughput
  • Installations with a suitable roof, mechanical room, or outdoor location for the condenser

Full Specifications

Specification Detail
Ice Type Full-dice cube, ~1" × 0.9" × 1" (26 × 23 × 26 mm)
Machine Type Modular head with remote air condenser (requires RC10 condenser + separate storage bin); stackable 2-high on larger bins
Condenser / Cooling Air-cooled, remote condenser (RC10, sold separately)
Ice Production (nominal)* 1,041 lb (472 kg) / 24 h
Ice Production (ASHRAE)* 1,006 lb (456 kg) / 24 h
Production Range (across conditions)* ~728–1,076 lb (330–488 kg) / 24 h
Cubes per Cycle ~400
Refrigerant R404A
Electrical 208–230 V / 60 Hz / 1-phase (±10%)
Power Consumption (at 109°F) Head 1,912 W + RC10 condenser 206 W
ASHRAE Cooling Capacity 23,892 BTU/h (7,002 W)
Heat Rejected 13,294 BTU/h (3,896 W) — at remote condenser
Energy Use 4.46 kWh / 100 lb of ice
Water Consumption (ice-making) ≈14.8 gal (55.9 L) / 100 lb of ice
Wiring / Fuse (head) 14 AWG (2.5 mm²), 3-conductor / 20 A fuse
Wiring / Fuse (RC10 condenser) 14 AWG (1.5 mm²), 3-conductor / 10 A fuse
Operating Pressure 14.5–87 psi (1–6 bar)
Ambient Temp. Range 41–109°F (5–43°C)
Water Temp. Range 41–95°F (5–35°C)
Head Dimensions (W × D × H) 30" × 24" × 30" (762 × 620 × 762 mm)
Head Shipping Dimensions 34.41" × 25" × 32.92" (874 × 635 × 836 mm)
Head Weight (net/shipping) 214 lb (97 kg) / 246 lb (112 kg)
RC10 Condenser Dimensions (W × D × H) 29.37" × 16.81" × 22.29" (746 × 427 × 566 mm)
RC10 Shipping Dimensions 30.32" × 20.08" × 27.56" (770 × 510 × 700 mm)
RC10 Weight (net/shipping) 88 lb (40 kg) / 110 lb (50 kg)
Certifications NSF, ETL (Intertek)

*Production figures are the documented half-dice values; the datasheet does not publish separate full-dice output. Across the SPIKA line, full-dice production runs comparable to half-dice. Confirm the exact full-dice rating with ITV.

The remote datasheet's water-consumption column reads ambiguously; the figure shown reflects the MS1000 platform (air-cooled, ice-making water only). Confirm exact water use with ITV.

Warranty

  • Ice machine: 3 years parts and labor
  • Evaporator: 5 years parts and labor
  • Compressor: 5 years parts

Accessories

Included: ice scoop

Required (sold separately):

  • RC10 remote air condenser — mounts on a roof, in a mechanical room, or outdoors
  • Refrigerant line set — field-installed between head and RC10 condenser
  • Storage bin — head is head-only

Optional (not included):

  • CS112 — double 11" anti-limescale + anti-chlorine water filter
  • CS11 — 11" replacement cartridge (anti-limescale + anti-chlorine)
  • Stacking kit — for mounting two heads on a single larger bin
  • Adapter plates — for mounting on various storage bins
  • Scale Kleen — descaling/cleaning solution

Recommended storage bins: S500, S750, S900, S1050, SCS350, SCS700, SCD900, SCD1400, and SCD1800 (larger SCD bins support two stacked heads).

💡The SPIKA MS1000A2FR is a head-only unit and requires the RC10 remote condenser, a refrigerant line set, and a separate storage bin to operate. Need smaller, faster-chilling cubes for high-volume fountain service? See the half-dice SPIKA MS1000A2HR. Don't need a remote condenser? See the self-contained SPIKA MS1000A2F.

ITV Ice Makers SPIKA MS1000A2FR 30" Remote Air-Cooled Modular Full-Dice Cube Ice Machine – 1,041 lb/Day, 208–230V (Head Only) Features

Premium Quality

Premium Quality

Build to Last

Full Cube Ice

Full Cube Ice

Slow Melting

High Output

High Output

Up to 1,041 lb/day

Modular Design

Modular Design

Choose Your Bin

Remote Condenser

Remote Condenser

Cooler Workspace

Stainless Frame

Stainless Frame

AISI 304 Build

Easy Service

Easy Service

Removable Panels

Commercial Listed

Commercial Listed

NSF ETL Certified

ITV Ice Makers SPIKA MS1000A2FR 30" Remote Air-Cooled Modular Full-Dice Cube Ice Machine – 1,041 lb/Day, 208–230V (Head Only) Resources

Shipping Policy

At Ice Maker Supply, we work to make shipping clear, reliable, and easy to track. Most orders are shipped through trusted warehouse, supplier, or carrier partners. Shipping times may vary based on product availability, warehouse location, delivery address, carrier schedule, freight requirements, and order volume. 

Standard Delivery 

Our estimated delivery time is 4-6 business days for most eligible areas after the order has been processed and shipped. 

Some larger ice machines may require freight delivery. Freight shipments may take longer depending on location, carrier availability, and delivery appointment scheduling. 

Delivery times are estimates and are not guaranteed. 

Order Processing 

Orders are usually processed during regular business days, Monday through Friday. 

Processing may take longer during: 

  • Holidays 
  • High order volume 
  • Supplier delays 
  • Payment review 
  • Address verification 
  • Product backorders 
  • Freight scheduling 

If there is a delay with your order, we will do our best to keep you updated. 

Shipping Confirmation and Tracking 

Once your order ships, you will receive a shipping confirmation email with your order and tracking details. 

You may be able to see: 

  • Order status 
  • Carrier name 
  • Tracking number 
  • Estimated delivery date 
  • Shipment updates 

Tracking may not update immediately after the label is created. In some cases, the package may already be moving even if the tracking page has not refreshed. 

If your tracking has not updated for more than 5 business days, please contact us so we can help check the shipment status. 

Multiple Shipments 

Some orders may ship in multiple packages, especially if your order includes: 

  • Bundled products 
  • Accessories 
  • Replacement parts 
  • Items from different warehouses 
  • Products from different suppliers 

If your order ships separately, you may receive more than one tracking number. 

Shipping Areas 

Orders placed on icemakersupply.com are currently shipped only within the contiguous United States. 

At this time, we do not ship to: 

  1. Alaska 
  2. Hawaii 
  3. Puerto Rico 
  4. U.S. Virgin Islands 
  5. Guam 
  6. American Samoa 
  7. Northern Mariana Islands 
  8. Marshall Islands 
  9. Palau 
  10. Armed Forces Americas 
  11. Armed Forces Europe 
  12. Armed Forces Pacific 
  13. International addresses 

If your address is outside our available shipping area, your order may be canceled and refunded. 

Expedited Shipping 

Expedited shipping is not available at this time. 

Because many ice makers are large, heavy, or shipped through supplier warehouses, faster shipping options may not be available for every product. 

Freight Delivery 

Some commercial or larger ice machines may ship by freight carrier instead of standard parcel delivery. 

Freight delivery may require: 

  • A delivery appointment 
  • A valid phone number 
  • Someone available to receive the shipment 
  • Inspection before signing 
  • Extra time for scheduling 

Please inspect freight shipments carefully before accepting delivery. If the item or packaging appears damaged, note the damage with the carrier and contact us as soon as possible. 

If possible, take clear photos of the packaging and product before moving or installing the item. 

Damaged Packages 

If your order arrives damaged, please contact us immediately. 

Send us: 

  • Your order number 
  • Photos of the damaged packaging 
  • Photos of the damaged product 
  • A short description of the issue 
  • Delivery receipt notes, if available 

Damage claims are easier to process when reported quickly. Late damage reports may limit our ability to file a carrier or supplier claim. 

Do not install or use a damaged product before contacting us. 

Incorrect or Incomplete Address 

Please make sure your shipping address is complete and accurate before placing your order. 

Ice Maker Supply is not responsible for delays, failed deliveries, or extra charges caused by: 

  • Incorrect address 
  • Missing apartment, suite, or unit number 
  • Wrong ZIP code 
  • Unreachable phone number 
  • Delivery restrictions at the location 

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the item can be reshipped. 

Can I Change My Delivery Address? 

If your order has not shipped yet, contact us as soon as possible. We may be able to update the shipping address before fulfillment begins. 

Once an order has shipped or is in transit, we usually cannot change the delivery address. 

For freight shipments, address changes may not be possible after carrier pickup. 

Returned to Sender 

A package may be returned to the sender due to: 

  • Incorrect address 
  • Incomplete address 
  • Failed delivery attempts 
  • Refused delivery 
  • Carrier access issues 
  • Unclaimed shipment 

If your package is returned to the sender, contact us with your order number and correct shipping address. 

We will review the situation and help arrange the next step. Reshipping fees may apply. 

Pre-Order or Backordered Items 

If a product is listed as pre-ordered or backordered, the product page may show the estimated shipping date. 

Pre-order and backorder shipping dates are estimates and may change due to supplier production, warehouse availability, or carrier delays. 

If the estimated shipping date changes, we will do our best to keep you informed. 

Warranty Replacement Shipping 

If a warranty replacement is approved, shipping may depend on the manufacturer, supplier, or warranty provider. 

Replacement orders may require: 

  • Proof of purchase 
  • Photos or videos of the issue 
  • Troubleshooting steps 
  • Return of the original item 
  • Supplier or manufacturer approval 

A replacement will be shipped only after the required review process is complete. 

Lost or Stalled Shipments 

If your tracking shows no movement for more than 5 business days, contact us. 

We may contact the carrier, warehouse, or supplier to check the shipment status. 

If a package is confirmed lost, we will review available options based on the carrier investigation and supplier rules. 

Contact Us 

Need help with shipping or tracking? 

Contact Ice Maker Supply: 

  • Email: support@icemakersupply.com 
  • Website: icemakersupply.com 

Our support team can help with order status, tracking questions, delivery issues, and shipping concerns. 

Frequently Asked Questions

How do I choose the right ice machine for my business?

What types of ice machines do you offer?

Do you offer commercial ice machines for restaurants, cafés, and hotels?

Is installation included with the ice machine?

Do your ice machines come with a warranty?

Do you offer shipping for commercial ice machines?

Can I request a quote before placing an order?

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