Terms of service

This website is operated by Ice Maker Supply. Throughout the site, the terms 'we,' 'us,' and 'our' refer to Ice Maker Supply. By visiting our website or purchasing from us, you agree to be bound by these Terms of Service, including any policies referenced on this site.

These Terms apply to all users of the website, including browsers, customers, vendors, merchants, and contributors of content.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access the website or use our services.

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on this page. Your continued use of the website after changes are posted means you accept those changes.

Section 1: Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or place of residence, or that you have permission from a parent or legal guardian.

You agree not to use our products, website, or services for any illegal or unauthorized purpose.

You must not transmit viruses, malware, or any harmful code that may affect the operation of our website.

Any violation of these Terms may result in the immediate termination of your access to our services.

Section 2: General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to copy, reproduce, resell, or exploit any part of our website, services, product listings, images, descriptions, or content without written permission from Ice Maker Supply.

The headings used in this agreement are included for convenience only. They do not limit or change the meaning of these Terms.

Section 3: Product Information

Ice Maker Supply sells ice makers, ice machines, accessories, and related products from selected suppliers, vendors, and brand partners.

We work to provide accurate product descriptions, images, specifications, pricing, and availability. However, we do not guarantee that all product information is always complete, current, or error-free.

Product images may vary slightly from the actual item due to screen settings, manufacturer updates, packaging changes, or supplier revisions.

We reserve the right to change product descriptions, change prices without notice, limit product quantities, discontinue products, refuse or cancel orders when needed, and correct pricing or listing errors.

Any product offer on this website is void where prohibited by law.

Section 4: Pricing and Availability

Prices listed on Ice Maker Supply are subject to change without notice.

Product availability may change due to supplier stock levels, warehouse inventory, demand, shipping delays, or manufacturer updates.

If an item becomes unavailable after you place an order, we may contact you with available options. These may include waiting for restock, choosing a replacement product, or canceling the order for a refund.

We are not responsible for losses caused by product unavailability, price changes, or discontinued items.

Section 5: Orders and Payment

When you place an order on our website, you agree to provide current, complete, and accurate billing, shipping, and contact information.

Receiving an order confirmation does not mean your order has been accepted. It only means we have received your order request.

We reserve the right to accept, decline, cancel, or limit any order at our discretion. This may happen because of product unavailability, incorrect pricing, suspected fraud, payment issues, shipping restrictions, supplier limitations, errors in product information, or bulk/commercial order concerns.

If your order is canceled after payment has been collected, we will issue a refund to the original payment method.

Section 6: Shipping and Delivery

We ship products to eligible locations based on carrier availability, supplier rules, product size, and delivery requirements.

Some ice machines may ship by freight due to their size or weight. Freight deliveries may require special handling, appointment scheduling, or inspection at delivery.

You are responsible for providing a correct and deliverable shipping address. Ice Maker Supply is not responsible for delays, failed deliveries, or extra costs caused by incorrect shipping information.

Once an order is delivered, risk of loss or damage may pass to the customer, except where prohibited by applicable law.

Please inspect your delivery as soon as it arrives. If your package or freight shipment appears damaged, contact us immediately with photos and order details.

Section 7: Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Not all products may be eligible for return. Return eligibility may depend on product condition, supplier rules, installation status, packaging, and timing.

Returned products must usually be unused, uninstalled, undamaged, and in original packaging with all accessories and manuals included.

Unauthorized returns may be refused.

For non-defective returns, customers may be responsible for return shipping costs, original shipping costs, freight fees, restocking fees, or other related costs.

Section 8: Warranty and Product Support

Ice Maker Supply is a retailer. Product warranties may be provided by the manufacturer, supplier, or brand partner.

Unless clearly stated in writing, Ice Maker Supply does not create, extend, or replace manufacturer warranty coverage.

Warranty terms vary by brand, product type, supplier, and model. Warranty support may require proof of purchase, serial number, photos, videos, troubleshooting steps, or manufacturer inspection.

We may help guide customers through the warranty support process, but warranty approval, replacement, repair, or denial may depend on the manufacturer or supplier.

Warranty coverage usually does not apply to misuse or abuse, improper installation, poor maintenance, normal wear and tear, unauthorized repairs, damage from external causes, commercial misuse, or products without valid proof of purchase.

Section 9: Accuracy of Information

The content on this website is provided for general information and shopping purposes.

We do our best to keep information accurate and updated, but errors may occur. Product details, prices, promotions, availability, shipping times, and specifications may change without notice.

We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been placed.

We are not obligated to update every piece of information on the website unless required by law.

Section 10: Third-Party Links and Tools

Our website may include links to third-party websites, manufacturer pages, payment processors, shipping tools, review platforms, or other services.

We are not responsible for the content, accuracy, privacy practices, policies, or services of third-party websites.

Your use of third-party tools or websites is at your own risk. You should review their terms and policies before using them.

Section 11: User Comments, Reviews, and Feedback

If you submit reviews, comments, photos, suggestions, ideas, or other content to Ice Maker Supply, you agree that we may use, edit, publish, display, or share that content for business, marketing, website, or customer support purposes.

You agree that your submitted content will not violate another person's rights, contain false or misleading claims, include abusive, harmful, or unlawful material, contain viruses or malicious code, or pretend to come from someone else.

You are responsible for the accuracy of any content you submit.

Section 12: Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website, you agree that we may collect, use, and process your information according to that policy.

Section 13: Prohibited Uses

You may not use this website or its content for unlawful purposes, to violate laws or regulations, to infringe intellectual property rights, to submit false information, to upload harmful code, to collect personal information from others, to spam or scrape the website, to interfere with security, to harass others, to place fraudulent orders, or to misuse promotions and checkout tools.

We reserve the right to terminate access to our website or services if prohibited use occurs.

Section 14: Disclaimer of Warranties

We do not guarantee that your use of our website will be uninterrupted, secure, timely, or error-free.

Our website and services are provided on an 'as is' and 'as available' basis.

Except where clearly stated in writing, Ice Maker Supply makes no warranties regarding website performance, product availability, product suitability, or error-free operation.

Some products may include manufacturer warranties. Those warranties are controlled by the relevant manufacturer or supplier, not Ice Maker Supply, unless stated otherwise.

Section 15: Limitation of Liability

To the fullest extent permitted by law, Ice Maker Supply shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from your use of our website, products, or services.

This includes, but is not limited to, lost profits, lost revenue, business interruption, product misuse, installation issues, shipping delays, data loss, replacement costs, errors in website content, and third-party service issues.

Where liability cannot be fully excluded, our liability shall be limited to the maximum extent permitted by law.

Section 16: Indemnification

You agree to indemnify and hold harmless Ice Maker Supply, its owners, employees, partners, suppliers, service providers, and affiliates from any claim or demand arising from your breach of these Terms, misuse of the website, violation of law, or violation of a third party's rights.

Section 17: Severability

If any part of these Terms is found to be unlawful, void, or unenforceable, that part shall still be enforced to the fullest extent permitted by law.

The remaining sections will continue to remain valid and enforceable.

Section 18: Termination

These Terms remain effective unless terminated by either you or Ice Maker Supply.

You may stop using our website at any time.

We may terminate or restrict your access if we believe you have violated these Terms or used our website improperly.

Any obligations or liabilities created before termination will survive termination.

Section 19: Entire Agreement

These Terms, along with any policies posted on our website, make up the entire agreement between you and Ice Maker Supply regarding use of this website and our services.

Our failure to enforce any part of these Terms does not mean we waive our right to enforce it later.

Section 20: Governing Law

These Terms shall be governed by and interpreted according to the laws of the United States and any applicable state laws, without regard to conflict of law principles.

For stronger protection, Ice Maker Supply should replace this section with the specific state where the business is legally registered.

Section 21: Changes to These Terms

You can review the latest version of these Terms of Service on this page at any time.

We reserve the right to update, change, or replace any part of these Terms by posting changes on our website.

Your continued use of the website after updates are posted means you accept the revised Terms.

Section 22: Contact Information

Questions about these Terms of Service should be sent to Ice Maker Supply.

Website: icemakersupply.com

Email: support@icemakersupply.com

SMS / Email Marketing Terms

By providing your phone number or email address, you agree that Ice Maker Supply may send you order updates, promotional messages, or marketing communications where permitted by law.

Message and data rates may apply. Message frequency may vary. You may unsubscribe from promotional messages by following the instructions included in the message.

Transactional messages related to orders, shipping, delivery, or customer support may still be sent when necessary.