Privacy policy

This Privacy Policy explains how Ice Maker Supply collects, uses, shares, and protects personal information when you visit icemakersupply.com, place an order, contact us, subscribe to marketing, or use our website.

Throughout this policy, 'Ice Maker Supply,' 'we,' 'us,' and 'our' refer to Ice Maker Supply. 'You' and 'your' refer to website visitors, customers, and users of our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information when you visit our website, create an account, place an order, contact customer support, submit a review, sign up for emails, or interact with our store.

The information we may collect includes name, email address, phone number, billing address, shipping address, order details, product preferences, return and refund information, customer support messages, reviews, photos or feedback you submit, website usage data, IP address, browser type, device information, pages visited, referral source, and cart activity.

When you make a purchase, your payment details are processed through secure third-party payment providers. Ice Maker Supply does not intentionally store full credit card numbers on our own systems.

How We Collect Information

You may provide information directly when you place an order, create an account, contact customer support, sign up for emails or SMS updates, submit a product review, request a return or refund, participate in a promotion, or fill out a form on our website.

When you visit our website, we may collect certain information automatically through cookies, pixels, analytics tools, log files, and similar technologies. This may include IP address, device type, browser type, pages viewed, time spent on pages, products viewed, cart activity, checkout activity, referring websites, and general location data.

We may receive limited information from service providers, advertising partners, payment processors, shipping providers, review platforms, fraud prevention tools, and e-commerce technology partners.

How We Use Your Information

We use the information we collect to operate our store, process orders, improve our website, and support customers.

We may use your information to process and fulfill orders, confirm payments, arrange shipping, provide order updates, handle returns and refunds, respond to support requests, prevent fraud, improve website performance, personalize your shopping experience, send promotional messages if you opt in, show relevant ads, request reviews, maintain business records, and comply with legal obligations.

We do not use your personal information for purposes unrelated to our business unless permitted or required by law.

How We Share Information

We do not sell your personal information for direct payment.

However, we may share information with trusted third parties that help us operate our business, including payment processors, shipping carriers, warehouse or fulfillment partners, ecommerce platform providers, email and SMS marketing providers, customer support tools, analytics providers, advertising platforms, fraud prevention services, review platforms, and legal, tax, or compliance advisors.

These service providers may only use your information to perform services for Ice Maker Supply or as allowed by law.

We may also share information when necessary to comply with legal requirements, enforce our Terms of Service, prevent fraud or security issues, protect our rights or customers, or complete a business transfer, merger, sale, or restructuring.

Cookies and Tracking Technologies

Ice Maker Supply may use cookies, pixels, web beacons, tags, and similar technologies to support website functionality and improve your shopping experience.

Cookies help us keep items in your cart, remember preferences, understand website traffic, measure marketing performance, improve usability, show relevant ads, and detect fraud or security issues.

Some cookies are necessary for the website to work. Others help with analytics, advertising, and personalization.

You can manage or disable cookies through your browser settings. If you block cookies, some parts of the website may not work properly.

Types of Cookies We May Use

Strictly Necessary Cookies: These help the website function and may support cart activity, checkout, account login, security, and payment processing.

Performance and Analytics Cookies: These help us understand how visitors use our website, including which pages are visited most often and how customers move through the site.

Functional Cookies: These remember choices you make, such as account preferences, location settings, or previously viewed products.

Advertising Cookies: These may help us show more relevant ads on platforms such as Google, Meta, or other advertising networks and measure ad performance.

Some privacy laws may treat targeted advertising or cross-site tracking as sharing or selling personal information, even when no money is exchanged. Where required, you may have the right to opt out.

Google Analytics and Advertising

We may use tools such as Google Analytics, Google Ads, Meta Pixel, or similar services to understand website activity and deliver relevant advertising.

These tools may collect information about your device, browsing activity, and interactions with our website.

You can manage some Google advertising preferences through your Google account settings.

Email Marketing

If you subscribe to our email list, we may send you updates about products, promotions, buying guides, offers, and company news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email.

Even if you unsubscribe from marketing emails, we may still send transactional emails related to your orders, shipping, returns, refunds, or customer support.

SMS Marketing

If you choose to provide your phone number and opt in to SMS messages, Ice Maker Supply may send text messages related to promotions, order updates, or customer communication.

Message and data rates may apply. Message frequency may vary.

You may opt out of marketing text messages by replying STOP. You may request help by replying HELP, where supported.

Do not add this SMS section unless you actually use SMS marketing and have proper consent.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information.

However, no website, payment system, or online transmission is completely secure. You are responsible for keeping your account login information confidential.

Data Retention

We keep personal information only as long as needed for business, legal, tax, accounting, fraud prevention, customer support, and operational purposes.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer needed, we may delete, anonymize, or securely store it according to our business practices and legal obligations.

Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to request access to personal information we hold about you, request correction of inaccurate information, request deletion of certain information, opt out of marketing emails, opt out of certain targeted advertising, limit certain uses of personal information where required by law, or request information about how your data is shared.

To make a privacy request, contact us at support@icemakersupply.com. We may need to verify your identity before completing a request.

California Privacy Notice

This section applies to California residents where required by law.

Depending on whether Ice Maker Supply meets the legal thresholds, California residents may have the right to request the categories of personal information collected, the categories of sources of personal information, the business purpose for collecting information, the categories of third parties with whom information is shared, deletion of certain personal information, correction of inaccurate information, and opt out of sale or sharing of personal information.

Ice Maker Supply does not sell personal information for money. However, certain advertising or analytics activities may be considered sharing under California privacy rules.

To submit a request, contact support@icemakersupply.com.

Children's Privacy

Ice Maker Supply does not knowingly collect personal information from children under 13.

Our website is intended for general e-commerce use and is not directed to children.

If you believe a child has provided personal information to us, please contact us so we can review and remove the information where required.

Third-Party Links

Our website may contain links to third-party websites, manufacturer pages, payment providers, shipping carriers, social media platforms, or advertising partners.

We are not responsible for the privacy practices, content, or policies of third-party websites.

Please review their privacy policies before submitting personal information.

User Reviews and Submitted Content

If you submit a review, photo, comment, testimonial, or other content, we may use it on our website, social media, advertising, or marketing materials.

Do not submit personal information in public reviews unless you want that information to be visible.

We may remove content that is false, abusive, offensive, unlawful, or unrelated to our products and services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we may update the effective date at the top of this page.

Your continued use of our website after updates are posted means you accept the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at Ice Maker Supply.

Website: icemakersupply.com

Email: support@icemakersupply.com