Refund policy

At Ice Maker Supply, we want every customer to feel confident before and after placing an order. We sell ice makers and related equipment from trusted brands and suppliers, and our return process is designed to be clear, fair, and practical for both residential and commercial buyers.

Because Ice Maker Supply is a retailer, warranty coverage may be provided by the product manufacturer, supplier, or brand partner. We will help guide you through the process when support is needed.

For return or refund questions, contact us at: support@icemakersupply.com

30-Day Return Window

Most eligible products may be returned within 30 days of delivery, provided they meet our return condition requirements.

To qualify for a return, the product must be:

  • Unused and uninstalled

  • In original packaging

  • Free from damage, wear, or signs of use

  • Returned with all original accessories, manuals, parts, and packaging materials

  • Approved through our return request process before being shipped back

Returns sent without approval may be rejected.

Items That May Not Be Eligible for Return

Some products may not qualify for return due to product type, supplier rules, shipping condition, or installation status.

Non-returnable items may include:

  • Installed or used ice machines

  • Products with visible wear, damage, or missing parts

  • Open-box items not approved for return

  • Clearance, final-sale, or special-order items

  • Bulk or commercial orders

  • Products damaged due to misuse, improper installation, or poor maintenance

  • Items returned without original packaging

  • Products purchased through another seller or marketplace

If you are unsure whether your item is eligible for return, contact us before starting the return.

Return Shipping Costs

For returns that are not related to product defects or shipping damage, the customer is responsible for return shipping costs.

This includes returns due to:

  • Change of mind

  • Wrong size ordered

  • Wrong model selected

  • Product no longer needed

  • Preference-based returns

Original shipping fees may not be refundable. If the item was shipped with free shipping, the actual outbound shipping cost may be deducted from the refund.

Large ice machines may require freight shipping. Return freight costs can be higher than standard parcel shipping.

Damaged or Defective Products

Please inspect your order as soon as it arrives.

If your product arrives damaged, defective, or missing parts, contact us right away with:

  • Your order number

  • Clear photos or videos of the issue

  • Photos of the packaging

  • Serial number, if available

  • A short description of the problem

For freight deliveries, inspect the item before signing whenever possible. If damage is visible, note it on the delivery receipt and contact us immediately.

Late damage reports may make carrier claims harder to process.

Manufacturer Warranty Support

Many products sold by Ice Maker Supply may include a manufacturer's warranty. Warranty terms vary by brand, model, and supplier.

Ice Maker Supply does not create or control manufacturer warranty rules unless clearly stated in writing. However, we can help you understand the next step and connect you with the correct support channel when needed.

Warranty claims may require:

  • Valid proof of purchase

  • Product serial number

  • Photos or videos of the issue

  • Troubleshooting steps

  • Manufacturer inspection or approval

Warranty coverage usually applies only to product defects under normal use. It does not usually cover misuse, improper installation, lack of maintenance, wear and tear, or damage caused by outside factors.

Refund Process

Once your approved return is received and inspected, we will notify you about the refund status.

If approved, the refund will be issued to the original payment method used at checkout.

Refund processing usually takes 3-5 business days after inspection, but your bank or payment provider may take additional time to post the funds.

Refunds may be reduced if:

  • Parts or accessories are missing

  • The product is not returned in its original condition

  • The item is damaged during return shipping

  • Return shipping or original shipping costs apply

  • A supplier or manufacturer restocking fee applies

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Orders can usually be canceled only before they enter processing, fulfillment, or shipping. Once an order has shipped or has been transferred to a warehouse, supplier, or freight carrier, cancellation may no longer be possible.

If the order cannot be canceled, you may need to request a return after delivery.

How to Start a Return

To request a return, contact Ice Maker Supply with your order details.

Please include:

  • Order number

  • Name used on the order

  • Email address used at checkout

  • Product name or model number

  • Reason for return

  • Photos, if the product is damaged or defective

Our team will review the request and provide the next steps.

Do not ship the item back until your return has been approved.

Important Notes

Ice Maker Supply reserves the right to refuse returns that do not meet this policy.

Unauthorized returns, used products, damaged products, missing parts, or items returned outside the approved process may not qualify for a refund.

This policy applies only to purchases made directly through icemakersupply.com.