Scotsman Meridian HID312AX-1 Touch-Free Ice and Water Dispenser - 320 lb/Day Nugget Ice, 12 lb Storage
Price Match Guarantee
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Estimated Delivery: 5-7 Business Days*
Scotsman Meridian HID312AX-1 Touch-Free Ice and Water Dispenser - 320 lb/Day Nugget Ice, 12 lb Storage
Scotsman Meridian HID312AX-1 Touch-Free Ice and Water Dispenser - 320 lb/Day Nugget Ice, 12 lb Storage Description
Touch-Free H² Nugget Ice and Water in a 16-Inch Cabinet
The Scotsman HID312AX-1 Meridian is a self-contained commercial ice-and-water dispenser that produces up to 320 lb of H² Nugget Ice every 24 hours and holds 12 lb in its internal bin. Under the warmer 90°F air/70°F water test condition, the official rating is 245 lb per 24 hours—a more conservative number to use when sizing equipment for a hot kitchen or warm utility area. Production, storage, and dispensing are combined in one cabinet, eliminating the need to handle an ice scoop in offices, healthcare areas, hotels, education facilities, and self-service beverage locations.
The infrared interface dispenses ice and water without requiring users to touch a button. The machine produces H² Nugget Ice, approximately 3/4 x 5/16 x 3/8 in. (1.9 x 0.8 x 0.95 cm). This firmer Scotsman nugget remains chewable while retaining its shape and melting more slowly for dependable dispensing. SmoothStream™ water delivery reduces splashing around the sink and cup area.
Meridian's sanitary design includes AgION® and other antimicrobial compounds molded into key components, a sealed refrigeration system, and a bin, spouts, air filter, sink, and grille that can be removed for cleaning. The front-accessible air filter simplifies regular maintenance. Durable stainless-steel components, sealed maintenance-free bearings, and contoured sides are designed for reliability and airflow in a compact footprint.
Intuitive LED diagnostics and a USB connection help technicians identify conditions and install software updates, while the model-specific QR code opens service and warranty information. This exact HID312AX-1 is the touch-free, air-cooled, 115/60/1 version with R290 refrigerant and a factory power cord. Plan for the manufacturer-required ventilation space, potable-water connection, drain, filtration, cup clearance, and a load-bearing counter or compatible stand.
Key Features
-
Up to 320 lb/day: 245 lb/day at 90°F air/70°F water
-
12 lb storage: onboard reserve for dispensing demand
-
Touch-free dispensing: sensor-based ice and water selection
-
H² Nugget Ice: approximately 3/4 x 5/16 x 3/8 in. (1.9 x 0.8 x 0.95 cm)
-
SmoothStream™ water dispensing: reduces splashing around the cup and sink area
-
AgION® antimicrobial protection: molded into key components
-
Removable food-zone parts: bin, spouts, air filter, sink, and grille remove for cleaning
-
Sealed refrigeration system: minimizes exposure to outside airborne contamination
-
Service support: LED diagnostics, USB software updates, and unit-specific QR code
-
Commercial construction: stainless-steel exterior panels and evaporator with maintenance-free bearings
-
Exact utility package: air-cooled, 115/60/1, R290
Best For
Offices, hotels, healthcare facilities, education, fitness, waiting areas, and self-service foodservice where touch-free nugget ice and water are preferred.
Full Specifications
Brand | Scotsman |
Model | HID312AX-1 |
Series | HID312 Meridian |
Machine Type | Self-contained touch-free ice and water dispenser |
Ice Type | H² Nugget Ice |
Ice Size / Hardness | 3/4 x 5/16 x 3/8 in. (1.9 x 0.8 x 0.95 cm) |
Cooling | Air-cooled |
Daily Production - 70°F air/50°F water | 320 lb (145 kg)/24 hours |
Daily Production - 90°F air/70°F water | 245 lb (111 kg)/24 hours |
Storage Capacity | 12 lb (5 kg) |
Cabinet Dimensions (W x D x H) | 16.25 x 24.38 x 35 in. |
Shipping Weight | 183 lb |
Electrical | 115/60/1 |
Maximum Fuse / Breaker | 15 A |
Power Connection | 7.5 ft cord with NEMA 5-15P plug |
Refrigerant | R290 |
Refrigerant Charge | 5 oz |
Heat Rejection | 3,200 BTU/hr |
Energy Use at 90°F/70°F | 4.11 kWh/100 lb |
Potable Water Use at 90°F/70°F | 12.0 gal/100 lb |
Potable Water Inlet | 3/8 in. flare |
Drain Connection | 3/4 in. FPT |
Operating Air Temperature | 50°F to 100°F (10°C to 38°C) |
Operating Water Temperature | 40°F to 100°F (4.4°C to 38°C) |
Potable Water Pressure | 20 to 80 PSIG (1.4 to 5.5 bar) |
Electrical Voltage Tolerance | -5% to +10% of nameplate voltage |
Published Certifications | ADA-compliant reach, cULus, NSF, AHRI |
Warranty
-
Machine: 3 years parts and labor
-
Compressor and condenser: 5 years parts
The published terms above apply to qualifying commercial installations in North, South, and Central America. Residential applications are listed at one year parts and labor; confirm the current written warranty and registration requirements for the installation location.
Accessories & Installation
Optional: KLP24A set of four 4-inch adjustable legs; HST16-A stand with locking reversible door and shelf; HST16B-A basic stand.
Allow the manufacturer-specified 6 inches at the left, back, and right for ventilation and utility connections. Confirm the support surface or stand, cup clearance, water filtration, inlet, drain, and dedicated electrical circuit before delivery. Production varies with ambient and inlet-water conditions. Use the current Scotsman specification sheet and installation manual, and follow local plumbing and electrical codes.
Scotsman Meridian HID312AX-1 Touch-Free Ice and Water Dispenser - 320 lb/Day Nugget Ice, 12 lb Storage Features
Scotsman Meridian HID312AX-1 Touch-Free Ice and Water Dispenser - 320 lb/Day Nugget Ice, 12 lb Storage Resources
Scotsman Meridian HID312AX-1 Touch-Free Ice and Water Dispenser - 320 lb/Day Nugget Ice, 12 lb Storage Buying Guide
Shipping Policy
Ice Maker Supply ships commercial ice makers, ice storage bins, dispensers, filters, accessories, and related equipment through manufacturers, authorized distributors, fulfillment facilities, and parcel or freight carriers. The following terms explain delivery estimates, shipping coverage, freight service, and how to receive an order safely.
1. Where We Ship
We currently ship to eligible street addresses in the 48 contiguous United States. We do not offer shipping to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO military addresses, international destinations, or P.O. boxes.
Delivery to rural, remote, construction, or limited-access locations may require extra coordination or may not be available for certain equipment. If a location cannot be serviced, we will contact you to review the options, including cancellation and refund when appropriate.
2. Free Standard Shipping & Additional Charges
Free standard shipping is available for qualifying products and eligible delivery addresses within the contiguous United States, as shown on the product page or at checkout. If a product does not qualify, the applicable shipping charge will be shown during checkout or in a written quotation before you complete the purchase.
Free standard shipping does not automatically include the services below, which may incur additional charges when requested or required:
- Liftgate unloading when the receiving location does not have a suitable loading dock or forklift.
- Inside delivery, room placement, unpacking, assembly, or installation.
- Residential, remote-area, limited-access, special-appointment, or other carrier accessorial services.
- Redelivery, storage, or address-reassignment charges caused by delivery access or receiving issues.
We will explain required additional shipping services or charges before arranging them and obtain your approval when applicable. Fees or exclusions shown in a product-specific quotation take precedence over general offers.
3. Order Processing & Estimated Delivery
Estimated standard delivery: 5–7 business days for eligible, in-stock products under normal shipping conditions.
This 5–7-business-day estimate is measured from order confirmation and successful payment verification (whichever occurs later) to expected delivery. It includes ordinary processing and transportation; processing time is not added again on top of this estimate.
Business days are Monday through Friday, excluding major U.S. holidays. Orders placed outside normal business hours may begin processing on the next business day. Shipment and arrival can vary with product availability, warehouse location, freight schedules, and destination.
The 5–7-business-day estimate does not apply to backorders, special orders, made-to-order items, products with a longer published lead time, or shipments requiring exceptional freight arrangements. Large freight shipments and remote destinations may take longer. Any different timeline shown on an individual product page or provided in writing for your order takes precedence.
Delivery dates are estimates, not guaranteed arrival dates. Please schedule equipment installers only after delivery and inspection.
4. Parcel Shipping & Freight Delivery
Smaller items may arrive by parcel carrier. Larger or heavier ice machines, bins, and commercial equipment often ship on pallets through a freight carrier.
Unless a different service is confirmed in writing, standard freight delivery is generally to an accessible truckside, curbside, or receiving/loading area. It does not include carrying equipment inside the property, placement in a kitchen or storage room, unpacking, disposal of packaging, or installation.
The receiving location must be accessible to the assigned carrier and must have an appropriate unloading plan. Let us know before shipment if you do not have a loading dock or forklift.
5. Liftgate, Residential & Limited-Access Delivery
A liftgate is a platform used to lower certain freight items from the truck to ground level. It may be necessary when the receiving location lacks a suitable loading dock or forklift. Liftgate service must be requested before dispatch and is subject to carrier availability, weight, size, and any applicable fee.
Residential addresses, schools, churches, construction sites, storage sites, and other restricted-access locations may have special freight requirements. Not all shipments can be delivered by liftgate. Contact us before ordering if your unloading conditions are uncertain.
6. Delivery Appointments & Receiving Requirements
Some freight carriers will call to schedule delivery. Please provide an accurate phone number and a receiving contact who can be available during the carrier’s delivery window.
Delivery windows depend on the carrier and are not guaranteed unless expressly confirmed. If the carrier cannot deliver because the recipient is unavailable, the location is inaccessible, or suitable unloading arrangements are missing, redelivery or storage fees may apply.
7. Shipping Confirmation & Tracking
We will provide shipping confirmation and available tracking details after the order has been handed to the shipping carrier and the information becomes available. Freight shipments may use a PRO number or other freight reference instead of a parcel tracking number.
Tracking information may take time to update after dispatch. If your shipment shows no movement for more than five business days, contact us so we can investigate with the carrier or shipping warehouse.
8. Orders Arriving in Multiple Shipments
An ice machine head, bin, dispenser, water filter, accessory, or replacement part may ship separately, especially when the products come from different facilities or suppliers. Each shipment may have its own tracking number and arrival date.
9. Inspecting Freight at Delivery
Commercial equipment should be inspected before signing the carrier’s delivery receipt whenever reasonably possible. We recommend that you:
1. Confirm the correct number of cartons or pallets and look for missing items.
2. Examine the packaging for tears, punctures, crushed corners, moisture, or broken pallets.
3. Check accessible equipment surfaces for visible damage, and photograph any concerns.
4. Write clear notes describing visible damage or shortages on the carrier’s delivery receipt before signing.
5. Retain the receipt, photographs, and original packaging until the equipment is checked.
If there is serious visible damage, document it and contact us immediately for guidance. Do not accept a badly damaged shipment without noting the condition on the receipt. An unqualified signature may make the freight claim process more difficult, but does not override applicable legal rights.
10. Damaged, Missing, or Incorrect Products
If equipment arrives damaged, an item is missing, or a different model is delivered, contact us promptly, preferably within one business day of delivery or as soon as the issue is discovered. This is a request for fast reporting to help preserve carrier and supplier claim evidence, not a waiver of your rights.
Please send your order number, model details, photos of the product and packaging, a description of the problem, delivery receipt notes (if available), and the serial number if relevant.
Do not install or use visibly damaged equipment before contacting us. Keep the packaging. We will coordinate with the relevant shipping, warehouse, or manufacturing partner to investigate and arrange an appropriate resolution.
11. Delays, Backorders & Special Orders
Inventory, manufacturer production, payment verification, holiday schedules, weather, and carrier operations can affect fulfillment. If we determine that an order cannot be shipped within the applicable communicated shipment timeframe, we will notify you and offer the shipment-delay, cancellation, and refund options required by applicable law.
We will not substitute a materially different model without your approval. For backordered or made-to-order items, we will communicate the available lead-time information before proceeding when possible.
12. Address Changes, Redelivery & Returned Shipments
Please confirm your complete shipping address, business name, suite number, ZIP code, telephone number, and any receiving restrictions at checkout. Contact us immediately if a correction is needed. Changes after dispatch may be unavailable or may incur a carrier reconsignment fee.
Returned-to-sender orders or refused deliveries may require review and additional transportation charges when the issue is caused by an incorrect address, unavailable recipient, or customer-requested change. We will explain the available options, subject to the order’s circumstances and applicable law.
13. Lost Shipments or Orders Marked Delivered
If tracking shows “Delivered” but the equipment has not arrived, contact us as soon as possible. We will review the shipment record, carrier proof of delivery, delivery address, and any signature information with the carrier or fulfillment partner.
If a shipment is confirmed lost or misdelivered, we will work toward a suitable resolution, including replacement or refund as appropriate under the order circumstances and applicable law.
14. Expedited Shipping
Expedited shipping is not currently offered as a standard checkout service. If you have an urgent project, contact us before ordering so we can check current stock and provide a realistic shipping estimate.
15. Cancellations, Refused Deliveries & Returns
For cancellations or voluntary returns, please review our Refund Policy before shipping any item back. Most eligible unused and uninstalled products may qualify for a return request within 30 days of delivery, subject to authorization and the conditions stated in that policy.
If a shipment is refused for a reason unrelated to shipping damage, an incorrect item, or our error, applicable return freight or handling charges may apply. Please contact us before refusing a shipment whenever possible.
Refund Policy: https://icemakersupply.com/policies/refund-policy
16. Warranty Replacement Shipping
Warranty replacement shipments, when approved, are coordinated in accordance with the relevant manufacturer’s or supplier’s warranty process. Supporting documents, photos, troubleshooting, serial number information, or return of the original item may be required. Replacement delivery timing will be confirmed when the claim is approved.
17. Contact Ice Maker Supply
For shipping questions, freight arrangements, order status, delivery damage, or tracking support, please contact us and include your order number if you already placed an order.
Email: support@icemakersupply.com
Phone: +1 (727) 285-2572
Website: https://icemakersupply.com
Scotsman Meridian HID312AX-1 Touch-Free Ice and Water Dispenser - 320 lb/Day Nugget Ice, 12 lb Storage Description
Touch-Free H² Nugget Ice and Water in a 16-Inch Cabinet
The Scotsman HID312AX-1 Meridian is a self-contained commercial ice-and-water dispenser that produces up to 320 lb of H² Nugget Ice every 24 hours and holds 12 lb in its internal bin. Under the warmer 90°F air/70°F water test condition, the official rating is 245 lb per 24 hours—a more conservative number to use when sizing equipment for a hot kitchen or warm utility area. Production, storage, and dispensing are combined in one cabinet, eliminating the need to handle an ice scoop in offices, healthcare areas, hotels, education facilities, and self-service beverage locations.
The infrared interface dispenses ice and water without requiring users to touch a button. The machine produces H² Nugget Ice, approximately 3/4 x 5/16 x 3/8 in. (1.9 x 0.8 x 0.95 cm). This firmer Scotsman nugget remains chewable while retaining its shape and melting more slowly for dependable dispensing. SmoothStream™ water delivery reduces splashing around the sink and cup area.
Meridian's sanitary design includes AgION® and other antimicrobial compounds molded into key components, a sealed refrigeration system, and a bin, spouts, air filter, sink, and grille that can be removed for cleaning. The front-accessible air filter simplifies regular maintenance. Durable stainless-steel components, sealed maintenance-free bearings, and contoured sides are designed for reliability and airflow in a compact footprint.
Intuitive LED diagnostics and a USB connection help technicians identify conditions and install software updates, while the model-specific QR code opens service and warranty information. This exact HID312AX-1 is the touch-free, air-cooled, 115/60/1 version with R290 refrigerant and a factory power cord. Plan for the manufacturer-required ventilation space, potable-water connection, drain, filtration, cup clearance, and a load-bearing counter or compatible stand.
Key Features
-
Up to 320 lb/day: 245 lb/day at 90°F air/70°F water
-
12 lb storage: onboard reserve for dispensing demand
-
Touch-free dispensing: sensor-based ice and water selection
-
H² Nugget Ice: approximately 3/4 x 5/16 x 3/8 in. (1.9 x 0.8 x 0.95 cm)
-
SmoothStream™ water dispensing: reduces splashing around the cup and sink area
-
AgION® antimicrobial protection: molded into key components
-
Removable food-zone parts: bin, spouts, air filter, sink, and grille remove for cleaning
-
Sealed refrigeration system: minimizes exposure to outside airborne contamination
-
Service support: LED diagnostics, USB software updates, and unit-specific QR code
-
Commercial construction: stainless-steel exterior panels and evaporator with maintenance-free bearings
-
Exact utility package: air-cooled, 115/60/1, R290
Best For
Offices, hotels, healthcare facilities, education, fitness, waiting areas, and self-service foodservice where touch-free nugget ice and water are preferred.
Full Specifications
Brand | Scotsman |
Model | HID312AX-1 |
Series | HID312 Meridian |
Machine Type | Self-contained touch-free ice and water dispenser |
Ice Type | H² Nugget Ice |
Ice Size / Hardness | 3/4 x 5/16 x 3/8 in. (1.9 x 0.8 x 0.95 cm) |
Cooling | Air-cooled |
Daily Production - 70°F air/50°F water | 320 lb (145 kg)/24 hours |
Daily Production - 90°F air/70°F water | 245 lb (111 kg)/24 hours |
Storage Capacity | 12 lb (5 kg) |
Cabinet Dimensions (W x D x H) | 16.25 x 24.38 x 35 in. |
Shipping Weight | 183 lb |
Electrical | 115/60/1 |
Maximum Fuse / Breaker | 15 A |
Power Connection | 7.5 ft cord with NEMA 5-15P plug |
Refrigerant | R290 |
Refrigerant Charge | 5 oz |
Heat Rejection | 3,200 BTU/hr |
Energy Use at 90°F/70°F | 4.11 kWh/100 lb |
Potable Water Use at 90°F/70°F | 12.0 gal/100 lb |
Potable Water Inlet | 3/8 in. flare |
Drain Connection | 3/4 in. FPT |
Operating Air Temperature | 50°F to 100°F (10°C to 38°C) |
Operating Water Temperature | 40°F to 100°F (4.4°C to 38°C) |
Potable Water Pressure | 20 to 80 PSIG (1.4 to 5.5 bar) |
Electrical Voltage Tolerance | -5% to +10% of nameplate voltage |
Published Certifications | ADA-compliant reach, cULus, NSF, AHRI |
Warranty
-
Machine: 3 years parts and labor
-
Compressor and condenser: 5 years parts
The published terms above apply to qualifying commercial installations in North, South, and Central America. Residential applications are listed at one year parts and labor; confirm the current written warranty and registration requirements for the installation location.
Accessories & Installation
Optional: KLP24A set of four 4-inch adjustable legs; HST16-A stand with locking reversible door and shelf; HST16B-A basic stand.
Allow the manufacturer-specified 6 inches at the left, back, and right for ventilation and utility connections. Confirm the support surface or stand, cup clearance, water filtration, inlet, drain, and dedicated electrical circuit before delivery. Production varies with ambient and inlet-water conditions. Use the current Scotsman specification sheet and installation manual, and follow local plumbing and electrical codes.
Scotsman Meridian HID312AX-1 Touch-Free Ice and Water Dispenser - 320 lb/Day Nugget Ice, 12 lb Storage Resources
Scotsman Meridian HID312AX-1 Touch-Free Ice and Water Dispenser - 320 lb/Day Nugget Ice, 12 lb Storage Buying Guide
Shipping Policy
Ice Maker Supply ships commercial ice makers, ice storage bins, dispensers, filters, accessories, and related equipment through manufacturers, authorized distributors, fulfillment facilities, and parcel or freight carriers. The following terms explain delivery estimates, shipping coverage, freight service, and how to receive an order safely.
1. Where We Ship
We currently ship to eligible street addresses in the 48 contiguous United States. We do not offer shipping to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO military addresses, international destinations, or P.O. boxes.
Delivery to rural, remote, construction, or limited-access locations may require extra coordination or may not be available for certain equipment. If a location cannot be serviced, we will contact you to review the options, including cancellation and refund when appropriate.
2. Free Standard Shipping & Additional Charges
Free standard shipping is available for qualifying products and eligible delivery addresses within the contiguous United States, as shown on the product page or at checkout. If a product does not qualify, the applicable shipping charge will be shown during checkout or in a written quotation before you complete the purchase.
Free standard shipping does not automatically include the services below, which may incur additional charges when requested or required:
- Liftgate unloading when the receiving location does not have a suitable loading dock or forklift.
- Inside delivery, room placement, unpacking, assembly, or installation.
- Residential, remote-area, limited-access, special-appointment, or other carrier accessorial services.
- Redelivery, storage, or address-reassignment charges caused by delivery access or receiving issues.
We will explain required additional shipping services or charges before arranging them and obtain your approval when applicable. Fees or exclusions shown in a product-specific quotation take precedence over general offers.
3. Order Processing & Estimated Delivery
Estimated standard delivery: 5–7 business days for eligible, in-stock products under normal shipping conditions.
This 5–7-business-day estimate is measured from order confirmation and successful payment verification (whichever occurs later) to expected delivery. It includes ordinary processing and transportation; processing time is not added again on top of this estimate.
Business days are Monday through Friday, excluding major U.S. holidays. Orders placed outside normal business hours may begin processing on the next business day. Shipment and arrival can vary with product availability, warehouse location, freight schedules, and destination.
The 5–7-business-day estimate does not apply to backorders, special orders, made-to-order items, products with a longer published lead time, or shipments requiring exceptional freight arrangements. Large freight shipments and remote destinations may take longer. Any different timeline shown on an individual product page or provided in writing for your order takes precedence.
Delivery dates are estimates, not guaranteed arrival dates. Please schedule equipment installers only after delivery and inspection.
4. Parcel Shipping & Freight Delivery
Smaller items may arrive by parcel carrier. Larger or heavier ice machines, bins, and commercial equipment often ship on pallets through a freight carrier.
Unless a different service is confirmed in writing, standard freight delivery is generally to an accessible truckside, curbside, or receiving/loading area. It does not include carrying equipment inside the property, placement in a kitchen or storage room, unpacking, disposal of packaging, or installation.
The receiving location must be accessible to the assigned carrier and must have an appropriate unloading plan. Let us know before shipment if you do not have a loading dock or forklift.
5. Liftgate, Residential & Limited-Access Delivery
A liftgate is a platform used to lower certain freight items from the truck to ground level. It may be necessary when the receiving location lacks a suitable loading dock or forklift. Liftgate service must be requested before dispatch and is subject to carrier availability, weight, size, and any applicable fee.
Residential addresses, schools, churches, construction sites, storage sites, and other restricted-access locations may have special freight requirements. Not all shipments can be delivered by liftgate. Contact us before ordering if your unloading conditions are uncertain.
6. Delivery Appointments & Receiving Requirements
Some freight carriers will call to schedule delivery. Please provide an accurate phone number and a receiving contact who can be available during the carrier’s delivery window.
Delivery windows depend on the carrier and are not guaranteed unless expressly confirmed. If the carrier cannot deliver because the recipient is unavailable, the location is inaccessible, or suitable unloading arrangements are missing, redelivery or storage fees may apply.
7. Shipping Confirmation & Tracking
We will provide shipping confirmation and available tracking details after the order has been handed to the shipping carrier and the information becomes available. Freight shipments may use a PRO number or other freight reference instead of a parcel tracking number.
Tracking information may take time to update after dispatch. If your shipment shows no movement for more than five business days, contact us so we can investigate with the carrier or shipping warehouse.
8. Orders Arriving in Multiple Shipments
An ice machine head, bin, dispenser, water filter, accessory, or replacement part may ship separately, especially when the products come from different facilities or suppliers. Each shipment may have its own tracking number and arrival date.
9. Inspecting Freight at Delivery
Commercial equipment should be inspected before signing the carrier’s delivery receipt whenever reasonably possible. We recommend that you:
1. Confirm the correct number of cartons or pallets and look for missing items.
2. Examine the packaging for tears, punctures, crushed corners, moisture, or broken pallets.
3. Check accessible equipment surfaces for visible damage, and photograph any concerns.
4. Write clear notes describing visible damage or shortages on the carrier’s delivery receipt before signing.
5. Retain the receipt, photographs, and original packaging until the equipment is checked.
If there is serious visible damage, document it and contact us immediately for guidance. Do not accept a badly damaged shipment without noting the condition on the receipt. An unqualified signature may make the freight claim process more difficult, but does not override applicable legal rights.
10. Damaged, Missing, or Incorrect Products
If equipment arrives damaged, an item is missing, or a different model is delivered, contact us promptly, preferably within one business day of delivery or as soon as the issue is discovered. This is a request for fast reporting to help preserve carrier and supplier claim evidence, not a waiver of your rights.
Please send your order number, model details, photos of the product and packaging, a description of the problem, delivery receipt notes (if available), and the serial number if relevant.
Do not install or use visibly damaged equipment before contacting us. Keep the packaging. We will coordinate with the relevant shipping, warehouse, or manufacturing partner to investigate and arrange an appropriate resolution.
11. Delays, Backorders & Special Orders
Inventory, manufacturer production, payment verification, holiday schedules, weather, and carrier operations can affect fulfillment. If we determine that an order cannot be shipped within the applicable communicated shipment timeframe, we will notify you and offer the shipment-delay, cancellation, and refund options required by applicable law.
We will not substitute a materially different model without your approval. For backordered or made-to-order items, we will communicate the available lead-time information before proceeding when possible.
12. Address Changes, Redelivery & Returned Shipments
Please confirm your complete shipping address, business name, suite number, ZIP code, telephone number, and any receiving restrictions at checkout. Contact us immediately if a correction is needed. Changes after dispatch may be unavailable or may incur a carrier reconsignment fee.
Returned-to-sender orders or refused deliveries may require review and additional transportation charges when the issue is caused by an incorrect address, unavailable recipient, or customer-requested change. We will explain the available options, subject to the order’s circumstances and applicable law.
13. Lost Shipments or Orders Marked Delivered
If tracking shows “Delivered” but the equipment has not arrived, contact us as soon as possible. We will review the shipment record, carrier proof of delivery, delivery address, and any signature information with the carrier or fulfillment partner.
If a shipment is confirmed lost or misdelivered, we will work toward a suitable resolution, including replacement or refund as appropriate under the order circumstances and applicable law.
14. Expedited Shipping
Expedited shipping is not currently offered as a standard checkout service. If you have an urgent project, contact us before ordering so we can check current stock and provide a realistic shipping estimate.
15. Cancellations, Refused Deliveries & Returns
For cancellations or voluntary returns, please review our Refund Policy before shipping any item back. Most eligible unused and uninstalled products may qualify for a return request within 30 days of delivery, subject to authorization and the conditions stated in that policy.
If a shipment is refused for a reason unrelated to shipping damage, an incorrect item, or our error, applicable return freight or handling charges may apply. Please contact us before refusing a shipment whenever possible.
Refund Policy: https://icemakersupply.com/policies/refund-policy
16. Warranty Replacement Shipping
Warranty replacement shipments, when approved, are coordinated in accordance with the relevant manufacturer’s or supplier’s warranty process. Supporting documents, photos, troubleshooting, serial number information, or return of the original item may be required. Replacement delivery timing will be confirmed when the claim is approved.
17. Contact Ice Maker Supply
For shipping questions, freight arrangements, order status, delivery damage, or tracking support, please contact us and include your order number if you already placed an order.
Email: support@icemakersupply.com
Phone: +1 (727) 285-2572
Website: https://icemakersupply.com
