ITV SPIKA MS500A1HR Commercial Ice Machine Head - 441 lb/Day Half Dice Cube, 30 inches Remote Air-Cooled Modular

Brand:ITV Ice Makers
Model:SPIKA MS500A1HR
Half Cube Ice Remote Air-Cooled Up to 441 lb/day 30 in. Wide Modular Head
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Regular price $4,211.00
Sale price $4,211.00 Regular price $8,422.00
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The ITV SPIKA MS500A1HR is a 30"-wide remote air-cooled modular ice machine head that makes up to 441 lb (200 kg) of half-dice cube ice per day. Because it uses a separate remote condenser (the RC5), all the compressor heat and fan noise are sent out of the room — keeping the kitchen cooler and quieter — while its compact half-dice cube packs densely and chills drinks fast. This is a head-only unit that requires the RC5 remote condenser, a refrigerant line set, and a separate storage bin.

Certified by
NSF Listed
ETL (Intertek) Listed
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ITV SPIKA MS500A1HR Commercial Ice Machine Head - 441 lb/Day Half Dice Cube, 30 inches Remote Air-Cooled Modular

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  • Estimated Delivery: 7-10 Business Days

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ITV SPIKA MS500A1HR Commercial Ice Machine Head - 441 lb/Day Half Dice Cube, 30 inches Remote Air-Cooled Modular

Regular price $4,211.00
Sale price $4,211.00 Regular price $8,422.00
Unit price

ITV SPIKA MS500A1HR Commercial Ice Machine Head - 441 lb/Day Half Dice Cube, 30 inches Remote Air-Cooled Modular Description

The "R" in this model means remote: instead of rejecting heat into the room like a self-contained machine, the MS500A1HR pairs with an outdoor or remotely mounted RC5 condenser connected by a refrigerant line set. The benefit is a noticeably cooler, quieter ice-making area — about 8,250 BTU/h of heat is moved away from the space — which is ideal where kitchen heat load, ventilation, or noise is a concern. It does require professional refrigeration installation and the matching RC5 condensing unit and line set, which are ordered separately.

The ice itself is half dice — about 0.9" × 0.4" × 1" (23 × 11 × 26 mm). These smaller, flatter cubes pack tightly into a cup, expose more surface area to cool drinks quickly, and stretch further per pound, which makes them ideal for soft-drink fountains, self-serve dispensing, and high-volume food service. The machine forms about 400 cubes per cycle on a high-efficiency vertical plate evaporator, using ITV's patented smart water distributor for clean, consistent cubes.

On a 30" footprint, the head pairs with a range of ITV storage bins and is stackable — two heads can sit on one large bin with the optional stacking kit. A smart electronic control board manages every parameter and shows self-diagnostics; panels come off with a single screwdriver for fast service, and the high-resistance AISI 304 stainless steel frame is built for demanding kitchens. The head runs on 115 V single-phase power.

Key Features

  • Remote condenser (RC5): rejects ~8,250 BTU/h of heat and fan noise out of the room for a cooler, quieter kitchen
  • Compact half-dice cube: ~0.9" × 0.4" × 1" (23 × 11 × 26 mm) — packs densely and chills drinks fast
  • High output: up to 441 lb (200 kg) of ice per day
  • Approx. 400 cubes per cycle
  • Stackable: two heads on one bin with the optional stacking kit
  • 115 V / 60 Hz / single-phase head power
  • Patented smart water distributor for clean, consistent cubes and better scale resistance
  • High-efficiency vertical plate evaporator
  • Smart electronic control board with self-diagnostics
  • Tool-light service: panels remove with a single screwdriver (EASI — Easy Access for Service & Installation)
  • High-resistance AISI 304 stainless steel frame (STIF — Strong Inox Frame)
  • Ice scoop included
  • NSF and ETL (Intertek) certified

Best For

  • Kitchens where heat load, ventilation, or noise makes a self-contained machine impractical
  • High-volume soft-drink fountains and self-serve beverage dispensing
  • Sites that can accommodate a remotely mounted condenser and professional refrigeration installation
  • Operations that may scale up later by stacking a second head on the same bin

Full Specifications

Specification Detail
Ice Type Half-dice cube, ~0.9" × 0.4" × 1" (23 × 11 × 26 mm)
Machine Type Remote modular ice machine head (requires RC5 remote condenser, line set, and separate storage bin); stackable 2-high
Condenser / Cooling Remote air-cooled (RC5 condensing unit, sold separately)
Ice Production (nominal, 70°F air / 50°F water) 441 lb (200 kg) / 24 h
Ice Production (ASHRAE, 90°F air / 70°F water) 397 lb (180 kg) / 24 h
Production Range (across conditions) ~286–467 lb (130–212 kg) / 24 h
Cubes per Cycle ~400
Refrigerant R404A
Electrical (head) 115 V / 60 Hz / 1-phase (±10%)
Power Consumption — Head (at 109°F) 874 W
Power Consumption — RC5 Condenser (at 109°F) 200 W
System ASHRAE Cooling Capacity 10,639 BTU/h (3,118 W)
Heat Rejected (at remote condenser) 8,250 BTU/h (2,418 W)
Energy Use 4.6 kWh / 100 lb of ice
Water Consumption 2.9 gal / 100 lb of ice (10.8 L/h)
Wiring / Fuse — Head 19 AWG (2.5 mm²), 3-conductor / 20 A fuse
Wiring / Fuse — RC5 Condenser 14 AWG (1.5 mm²), 3-conductor / 15 A fuse
Operating Pressure 14.5–87 psi (1–6 bar)
Ambient Temp. Range 41–109°F (5–43°C)
Water Temp. Range 41–95°F (5–35°C)
Head Cabinet Dimensions (W × D × H) 30" × 24.41" × 19.69" (762 × 620 × 500 mm)
Head Shipping Dimensions (W × D × H) 32.92" × 25" × 24.61" (836 × 635 × 625 mm)
RC5 Condenser Dimensions (W × D × H) 29.37" × 16.81" × 22.28" (746 × 427 × 566 mm)
RC5 Condenser Shipping Dimensions (W × D × H) 30.31" × 20.08" × 27.56" (770 × 510 × 700 mm)
Net Weight (head / RC5) 146 lb (66 kg) / 55 lb (25 kg)
Shipping Weight (head / RC5) 165 lb (75 kg) / 62 lb (28 kg)
Certifications NSF, ETL (Intertek)


Warranty

  • Ice machine: 3 years parts and labor
  • Evaporator: 5 years parts and labor
  • Compressor: 5 years parts

Accessories

Included: ice scoop

Required (sold separately):

  • RC5 remote condenser — the matching remote condensing unit
  • Refrigerant line set — SPIKA MS500R, available in 20, 35, and 50 ft lengths

Optional (not included):

  • CS102 — double 10" anti-limescale + anti-chlorine water filter
  • CS10 — 10" replacement cartridge (anti-limescale + anti-chlorine)
  • Stacking kit — to install two heads on a single bin
  • Adapter plates — for mounting on various storage bins
  • Scale Kleen — descaling/cleaning solution

Recommended storage bins: SCS350 (recommended); also pairs with S500, S750, S900, S1050, SCS700, SCD900, SCD1400, and SCD1800 (larger bins support two stacked heads).

💡The SPIKA MS500A1HR is a head-only unit and requires the RC5 remote condenser, a refrigerant line set, and a separate storage bin to operate. Prefer the same half-dice ice without a remote condenser? See the self-contained air-cooled SPIKA MS500A1H. Need a larger, slow-melting cube on this remote platform? See the full-dice SPIKA MS500A1FR.

ITV SPIKA MS500A1HR Commercial Ice Machine Head - 441 lb/Day Half Dice Cube, 30 inches Remote Air-Cooled Modular Features

Premium Quality

Premium Quality

Built to Last

Half Cube Ice

Half Cube Ice

Fast Drink Cooling

High Output

High Output

Up to 441 lb/day

Air-Cooled

Air-Cooled

Uses Air for Cooling

Remote Condenser

Remote Condenser

Cooler Workspace

Modular Design

Modular Design

Choose Your Bin

Stainless Frame

Stainless Frame

AISI 304 Build

Easy Service

Easy Service

Removable Panels

Commercial Listed

Commercial Listed

NSF ETL Certified

ITV SPIKA MS500A1HR Commercial Ice Machine Head - 441 lb/Day Half Dice Cube, 30 inches Remote Air-Cooled Modular Resources

Shipping Policy

At Ice Maker Supply, we work to make shipping clear, reliable, and easy to track. Most orders are shipped through trusted warehouse, supplier, or carrier partners. Shipping times may vary based on product availability, warehouse location, delivery address, carrier schedule, freight requirements, and order volume. 

Standard Delivery 

Our estimated delivery time is 4-6 business days for most eligible areas after the order has been processed and shipped. 

Some larger ice machines may require freight delivery. Freight shipments may take longer depending on location, carrier availability, and delivery appointment scheduling. 

Delivery times are estimates and are not guaranteed. 

Order Processing 

Orders are usually processed during regular business days, Monday through Friday. 

Processing may take longer during: 

  • Holidays 
  • High order volume 
  • Supplier delays 
  • Payment review 
  • Address verification 
  • Product backorders 
  • Freight scheduling 

If there is a delay with your order, we will do our best to keep you updated. 

Shipping Confirmation and Tracking 

Once your order ships, you will receive a shipping confirmation email with your order and tracking details. 

You may be able to see: 

  • Order status 
  • Carrier name 
  • Tracking number 
  • Estimated delivery date 
  • Shipment updates 

Tracking may not update immediately after the label is created. In some cases, the package may already be moving even if the tracking page has not refreshed. 

If your tracking has not updated for more than 5 business days, please contact us so we can help check the shipment status. 

Multiple Shipments 

Some orders may ship in multiple packages, especially if your order includes: 

  • Bundled products 
  • Accessories 
  • Replacement parts 
  • Items from different warehouses 
  • Products from different suppliers 

If your order ships separately, you may receive more than one tracking number. 

Shipping Areas 

Orders placed on icemakersupply.com are currently shipped only within the contiguous United States. 

At this time, we do not ship to: 

  1. Alaska 
  2. Hawaii 
  3. Puerto Rico 
  4. U.S. Virgin Islands 
  5. Guam 
  6. American Samoa 
  7. Northern Mariana Islands 
  8. Marshall Islands 
  9. Palau 
  10. Armed Forces Americas 
  11. Armed Forces Europe 
  12. Armed Forces Pacific 
  13. International addresses 

If your address is outside our available shipping area, your order may be canceled and refunded. 

Expedited Shipping 

Expedited shipping is not available at this time. 

Because many ice makers are large, heavy, or shipped through supplier warehouses, faster shipping options may not be available for every product. 

Freight Delivery 

Some commercial or larger ice machines may ship by freight carrier instead of standard parcel delivery. 

Freight delivery may require: 

  • A delivery appointment 
  • A valid phone number 
  • Someone available to receive the shipment 
  • Inspection before signing 
  • Extra time for scheduling 

Please inspect freight shipments carefully before accepting delivery. If the item or packaging appears damaged, note the damage with the carrier and contact us as soon as possible. 

If possible, take clear photos of the packaging and product before moving or installing the item. 

Damaged Packages 

If your order arrives damaged, please contact us immediately. 

Send us: 

  • Your order number 
  • Photos of the damaged packaging 
  • Photos of the damaged product 
  • A short description of the issue 
  • Delivery receipt notes, if available 

Damage claims are easier to process when reported quickly. Late damage reports may limit our ability to file a carrier or supplier claim. 

Do not install or use a damaged product before contacting us. 

Incorrect or Incomplete Address 

Please make sure your shipping address is complete and accurate before placing your order. 

Ice Maker Supply is not responsible for delays, failed deliveries, or extra charges caused by: 

  • Incorrect address 
  • Missing apartment, suite, or unit number 
  • Wrong ZIP code 
  • Unreachable phone number 
  • Delivery restrictions at the location 

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the item can be reshipped. 

Can I Change My Delivery Address? 

If your order has not shipped yet, contact us as soon as possible. We may be able to update the shipping address before fulfillment begins. 

Once an order has shipped or is in transit, we usually cannot change the delivery address. 

For freight shipments, address changes may not be possible after carrier pickup. 

Returned to Sender 

A package may be returned to the sender due to: 

  • Incorrect address 
  • Incomplete address 
  • Failed delivery attempts 
  • Refused delivery 
  • Carrier access issues 
  • Unclaimed shipment 

If your package is returned to the sender, contact us with your order number and correct shipping address. 

We will review the situation and help arrange the next step. Reshipping fees may apply. 

Pre-Order or Backordered Items 

If a product is listed as pre-ordered or backordered, the product page may show the estimated shipping date. 

Pre-order and backorder shipping dates are estimates and may change due to supplier production, warehouse availability, or carrier delays. 

If the estimated shipping date changes, we will do our best to keep you informed. 

Warranty Replacement Shipping 

If a warranty replacement is approved, shipping may depend on the manufacturer, supplier, or warranty provider. 

Replacement orders may require: 

  • Proof of purchase 
  • Photos or videos of the issue 
  • Troubleshooting steps 
  • Return of the original item 
  • Supplier or manufacturer approval 

A replacement will be shipped only after the required review process is complete. 

Lost or Stalled Shipments 

If your tracking shows no movement for more than 5 business days, contact us. 

We may contact the carrier, warehouse, or supplier to check the shipment status. 

If a package is confirmed lost, we will review available options based on the carrier investigation and supplier rules. 

Contact Us 

Need help with shipping or tracking? 

Contact Ice Maker Supply: 

  • Email: support@icemakersupply.com 
  • Website: icemakersupply.com 

Our support team can help with order status, tracking questions, delivery issues, and shipping concerns. 

ITV SPIKA MS500A1HR Commercial Ice Machine Head - 441 lb/Day Half Dice Cube, 30 inches Remote Air-Cooled Modular Description

The "R" in this model means remote: instead of rejecting heat into the room like a self-contained machine, the MS500A1HR pairs with an outdoor or remotely mounted RC5 condenser connected by a refrigerant line set. The benefit is a noticeably cooler, quieter ice-making area — about 8,250 BTU/h of heat is moved away from the space — which is ideal where kitchen heat load, ventilation, or noise is a concern. It does require professional refrigeration installation and the matching RC5 condensing unit and line set, which are ordered separately.

The ice itself is half dice — about 0.9" × 0.4" × 1" (23 × 11 × 26 mm). These smaller, flatter cubes pack tightly into a cup, expose more surface area to cool drinks quickly, and stretch further per pound, which makes them ideal for soft-drink fountains, self-serve dispensing, and high-volume food service. The machine forms about 400 cubes per cycle on a high-efficiency vertical plate evaporator, using ITV's patented smart water distributor for clean, consistent cubes.

On a 30" footprint, the head pairs with a range of ITV storage bins and is stackable — two heads can sit on one large bin with the optional stacking kit. A smart electronic control board manages every parameter and shows self-diagnostics; panels come off with a single screwdriver for fast service, and the high-resistance AISI 304 stainless steel frame is built for demanding kitchens. The head runs on 115 V single-phase power.

Key Features

  • Remote condenser (RC5): rejects ~8,250 BTU/h of heat and fan noise out of the room for a cooler, quieter kitchen
  • Compact half-dice cube: ~0.9" × 0.4" × 1" (23 × 11 × 26 mm) — packs densely and chills drinks fast
  • High output: up to 441 lb (200 kg) of ice per day
  • Approx. 400 cubes per cycle
  • Stackable: two heads on one bin with the optional stacking kit
  • 115 V / 60 Hz / single-phase head power
  • Patented smart water distributor for clean, consistent cubes and better scale resistance
  • High-efficiency vertical plate evaporator
  • Smart electronic control board with self-diagnostics
  • Tool-light service: panels remove with a single screwdriver (EASI — Easy Access for Service & Installation)
  • High-resistance AISI 304 stainless steel frame (STIF — Strong Inox Frame)
  • Ice scoop included
  • NSF and ETL (Intertek) certified

Best For

  • Kitchens where heat load, ventilation, or noise makes a self-contained machine impractical
  • High-volume soft-drink fountains and self-serve beverage dispensing
  • Sites that can accommodate a remotely mounted condenser and professional refrigeration installation
  • Operations that may scale up later by stacking a second head on the same bin

Full Specifications

Specification Detail
Ice Type Half-dice cube, ~0.9" × 0.4" × 1" (23 × 11 × 26 mm)
Machine Type Remote modular ice machine head (requires RC5 remote condenser, line set, and separate storage bin); stackable 2-high
Condenser / Cooling Remote air-cooled (RC5 condensing unit, sold separately)
Ice Production (nominal, 70°F air / 50°F water) 441 lb (200 kg) / 24 h
Ice Production (ASHRAE, 90°F air / 70°F water) 397 lb (180 kg) / 24 h
Production Range (across conditions) ~286–467 lb (130–212 kg) / 24 h
Cubes per Cycle ~400
Refrigerant R404A
Electrical (head) 115 V / 60 Hz / 1-phase (±10%)
Power Consumption — Head (at 109°F) 874 W
Power Consumption — RC5 Condenser (at 109°F) 200 W
System ASHRAE Cooling Capacity 10,639 BTU/h (3,118 W)
Heat Rejected (at remote condenser) 8,250 BTU/h (2,418 W)
Energy Use 4.6 kWh / 100 lb of ice
Water Consumption 2.9 gal / 100 lb of ice (10.8 L/h)
Wiring / Fuse — Head 19 AWG (2.5 mm²), 3-conductor / 20 A fuse
Wiring / Fuse — RC5 Condenser 14 AWG (1.5 mm²), 3-conductor / 15 A fuse
Operating Pressure 14.5–87 psi (1–6 bar)
Ambient Temp. Range 41–109°F (5–43°C)
Water Temp. Range 41–95°F (5–35°C)
Head Cabinet Dimensions (W × D × H) 30" × 24.41" × 19.69" (762 × 620 × 500 mm)
Head Shipping Dimensions (W × D × H) 32.92" × 25" × 24.61" (836 × 635 × 625 mm)
RC5 Condenser Dimensions (W × D × H) 29.37" × 16.81" × 22.28" (746 × 427 × 566 mm)
RC5 Condenser Shipping Dimensions (W × D × H) 30.31" × 20.08" × 27.56" (770 × 510 × 700 mm)
Net Weight (head / RC5) 146 lb (66 kg) / 55 lb (25 kg)
Shipping Weight (head / RC5) 165 lb (75 kg) / 62 lb (28 kg)
Certifications NSF, ETL (Intertek)


Warranty

  • Ice machine: 3 years parts and labor
  • Evaporator: 5 years parts and labor
  • Compressor: 5 years parts

Accessories

Included: ice scoop

Required (sold separately):

  • RC5 remote condenser — the matching remote condensing unit
  • Refrigerant line set — SPIKA MS500R, available in 20, 35, and 50 ft lengths

Optional (not included):

  • CS102 — double 10" anti-limescale + anti-chlorine water filter
  • CS10 — 10" replacement cartridge (anti-limescale + anti-chlorine)
  • Stacking kit — to install two heads on a single bin
  • Adapter plates — for mounting on various storage bins
  • Scale Kleen — descaling/cleaning solution

Recommended storage bins: SCS350 (recommended); also pairs with S500, S750, S900, S1050, SCS700, SCD900, SCD1400, and SCD1800 (larger bins support two stacked heads).

💡The SPIKA MS500A1HR is a head-only unit and requires the RC5 remote condenser, a refrigerant line set, and a separate storage bin to operate. Prefer the same half-dice ice without a remote condenser? See the self-contained air-cooled SPIKA MS500A1H. Need a larger, slow-melting cube on this remote platform? See the full-dice SPIKA MS500A1FR.

ITV SPIKA MS500A1HR Commercial Ice Machine Head - 441 lb/Day Half Dice Cube, 30 inches Remote Air-Cooled Modular Features

Premium Quality

Premium Quality

Built to Last

Half Cube Ice

Half Cube Ice

Fast Drink Cooling

High Output

High Output

Up to 441 lb/day

Air-Cooled

Air-Cooled

Uses Air for Cooling

Remote Condenser

Remote Condenser

Cooler Workspace

Modular Design

Modular Design

Choose Your Bin

Stainless Frame

Stainless Frame

AISI 304 Build

Easy Service

Easy Service

Removable Panels

Commercial Listed

Commercial Listed

NSF ETL Certified

ITV SPIKA MS500A1HR Commercial Ice Machine Head - 441 lb/Day Half Dice Cube, 30 inches Remote Air-Cooled Modular Resources

Shipping Policy

At Ice Maker Supply, we work to make shipping clear, reliable, and easy to track. Most orders are shipped through trusted warehouse, supplier, or carrier partners. Shipping times may vary based on product availability, warehouse location, delivery address, carrier schedule, freight requirements, and order volume. 

Standard Delivery 

Our estimated delivery time is 4-6 business days for most eligible areas after the order has been processed and shipped. 

Some larger ice machines may require freight delivery. Freight shipments may take longer depending on location, carrier availability, and delivery appointment scheduling. 

Delivery times are estimates and are not guaranteed. 

Order Processing 

Orders are usually processed during regular business days, Monday through Friday. 

Processing may take longer during: 

  • Holidays 
  • High order volume 
  • Supplier delays 
  • Payment review 
  • Address verification 
  • Product backorders 
  • Freight scheduling 

If there is a delay with your order, we will do our best to keep you updated. 

Shipping Confirmation and Tracking 

Once your order ships, you will receive a shipping confirmation email with your order and tracking details. 

You may be able to see: 

  • Order status 
  • Carrier name 
  • Tracking number 
  • Estimated delivery date 
  • Shipment updates 

Tracking may not update immediately after the label is created. In some cases, the package may already be moving even if the tracking page has not refreshed. 

If your tracking has not updated for more than 5 business days, please contact us so we can help check the shipment status. 

Multiple Shipments 

Some orders may ship in multiple packages, especially if your order includes: 

  • Bundled products 
  • Accessories 
  • Replacement parts 
  • Items from different warehouses 
  • Products from different suppliers 

If your order ships separately, you may receive more than one tracking number. 

Shipping Areas 

Orders placed on icemakersupply.com are currently shipped only within the contiguous United States. 

At this time, we do not ship to: 

  1. Alaska 
  2. Hawaii 
  3. Puerto Rico 
  4. U.S. Virgin Islands 
  5. Guam 
  6. American Samoa 
  7. Northern Mariana Islands 
  8. Marshall Islands 
  9. Palau 
  10. Armed Forces Americas 
  11. Armed Forces Europe 
  12. Armed Forces Pacific 
  13. International addresses 

If your address is outside our available shipping area, your order may be canceled and refunded. 

Expedited Shipping 

Expedited shipping is not available at this time. 

Because many ice makers are large, heavy, or shipped through supplier warehouses, faster shipping options may not be available for every product. 

Freight Delivery 

Some commercial or larger ice machines may ship by freight carrier instead of standard parcel delivery. 

Freight delivery may require: 

  • A delivery appointment 
  • A valid phone number 
  • Someone available to receive the shipment 
  • Inspection before signing 
  • Extra time for scheduling 

Please inspect freight shipments carefully before accepting delivery. If the item or packaging appears damaged, note the damage with the carrier and contact us as soon as possible. 

If possible, take clear photos of the packaging and product before moving or installing the item. 

Damaged Packages 

If your order arrives damaged, please contact us immediately. 

Send us: 

  • Your order number 
  • Photos of the damaged packaging 
  • Photos of the damaged product 
  • A short description of the issue 
  • Delivery receipt notes, if available 

Damage claims are easier to process when reported quickly. Late damage reports may limit our ability to file a carrier or supplier claim. 

Do not install or use a damaged product before contacting us. 

Incorrect or Incomplete Address 

Please make sure your shipping address is complete and accurate before placing your order. 

Ice Maker Supply is not responsible for delays, failed deliveries, or extra charges caused by: 

  • Incorrect address 
  • Missing apartment, suite, or unit number 
  • Wrong ZIP code 
  • Unreachable phone number 
  • Delivery restrictions at the location 

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the item can be reshipped. 

Can I Change My Delivery Address? 

If your order has not shipped yet, contact us as soon as possible. We may be able to update the shipping address before fulfillment begins. 

Once an order has shipped or is in transit, we usually cannot change the delivery address. 

For freight shipments, address changes may not be possible after carrier pickup. 

Returned to Sender 

A package may be returned to the sender due to: 

  • Incorrect address 
  • Incomplete address 
  • Failed delivery attempts 
  • Refused delivery 
  • Carrier access issues 
  • Unclaimed shipment 

If your package is returned to the sender, contact us with your order number and correct shipping address. 

We will review the situation and help arrange the next step. Reshipping fees may apply. 

Pre-Order or Backordered Items 

If a product is listed as pre-ordered or backordered, the product page may show the estimated shipping date. 

Pre-order and backorder shipping dates are estimates and may change due to supplier production, warehouse availability, or carrier delays. 

If the estimated shipping date changes, we will do our best to keep you informed. 

Warranty Replacement Shipping 

If a warranty replacement is approved, shipping may depend on the manufacturer, supplier, or warranty provider. 

Replacement orders may require: 

  • Proof of purchase 
  • Photos or videos of the issue 
  • Troubleshooting steps 
  • Return of the original item 
  • Supplier or manufacturer approval 

A replacement will be shipped only after the required review process is complete. 

Lost or Stalled Shipments 

If your tracking shows no movement for more than 5 business days, contact us. 

We may contact the carrier, warehouse, or supplier to check the shipment status. 

If a package is confirmed lost, we will review available options based on the carrier investigation and supplier rules. 

Contact Us 

Need help with shipping or tracking? 

Contact Ice Maker Supply: 

  • Email: support@icemakersupply.com 
  • Website: icemakersupply.com 

Our support team can help with order status, tracking questions, delivery issues, and shipping concerns. 

A stainless steel beverage ice maker machine with a black front panel and logo, shown on a dark countertop with a pile of clear half-diced ice and a clear cup filled with iced dark soda. Text overlays at the bottom describe half-dice ice and dense cup fill.
An ITV Ice Pro high-output ice machine shown in a dark commercial kitchen setting, surrounded by ice bins, scoops, and glowing blue graphics indicating 24-hour operation and up to 441 lb/day output.
A stainless steel and black ITV kitchen refrigerator shown in a modern kitchen setting, with blue airflow graphics indicating quieter operation inside the kitchen and an outdoor condenser unit on the right. Text at the bottom reads 'QUIETER KITCHEN' and 'COOLER ENVIRONMENT'.
A double-head stackable commercial ice machine in brushed stainless steel with black trim, shown in a dark kitchen environment. Text overlays at the bottom highlight its stackable design and optional stacking kit.

Frequently Asked Questions

Does the ITV Ice Makers SPIKA MS500A1HR 30" Remote Air-Cooled Modular Half-Dice Cube Ice Machine – 441 lb/Day require a separate condenser?

Yes. The “R” (remote) model is head-only and requires the matching ITV RC5 remote air-cooled condenser plus a refrigerant line set and a separate storage bin (all sold separately).

How much ice does the ITV Ice Makers SPIKA MS500A1HR 30" Remote Air-Cooled Modular Half-Dice Cube Ice Machine produce per day?

It produces up to 441 lb (200 kg) of half-dice cubes per 24 hours under nominal conditions (70°F air / 50°F water). Under ASHRAE 90°F air / 70°F water, output is about 397 lb (180 kg) per 24 hours.

What type and size of ice does this model make?

It makes half-dice cubes, approximately 0.9" × 0.4" × 1" (23 × 11 × 26 mm). These smaller, flatter cubes pack tightly in cups and cool drinks quickly.

Can two ITV Ice Makers SPIKA MS500A1HR heads be stacked on one storage bin?

Yes. The unit is stackable—two heads can be installed on one larger bin using the optional stacking kit (and appropriate adapter plates, depending on the bin).

What electrical power does the head use?

The head runs on 115 V, 60 Hz, single-phase power. The remote RC5 condenser is powered separately and is not included with the head-only unit.

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