Follett Symphony Plus 12 Series

Name: Follett Symphony Plus 12 Series
Brand: Follett
Price: 9450.0 USD
Availability: InStock

$9,450.00

The Follett Symphony Plus 12 Series (12CI425A-L) is a space-saving countertop ice and water dispenser producing up to 425 lbs of soft, chewable Chewblet nugget ice daily with a 12 lb storage capacity. Features include one-handed lever dispensing, air-cooled operation, automatic self-flushing for enhanced sanitation, and Quiet Night sleep mode, all in a compact 16.12-inch-wide footprint.

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Estimated Delivery:Jun 04 - Jun 08

Follett Symphony Plus 12 Series Description

The Follett 12CI425A-L Symphony Plus Ice and Water Dispenser is a compact countertop solution for commercial spaces that need reliable chewable ice and water from one machine. It is ideal for healthcare facilities, offices, cafeterias, cafes, breakrooms, patient care areas, and self-service beverage stations where convenience, hygiene, and daily ice output are important.

This unit produces up to 425 lb. of Chewblet ice per day while storing up to 12 lb. inside the machine. Chewblet ice is soft, compressed, and easy to chew, making it especially useful for healthcare environments, hydration stations, and beverage service areas where cube ice may be too hard or less comfortable.

The lever dispensing system allows easy one-handed use, while separate ice and water chutes help keep dispensing organized. With stainless steel construction, automatic self-flushing, semi-automatic cleaning, Quiet Night sleep mode, and antimicrobial product protection, this Follett dispenser is built for dependable daily commercial use.

Key Features

Produces up to 425 lb. of Chewblet ice per day
Stores up to 12 lb. of ice
Countertop ice and water dispenser
Soft, chewable compressed nugget ice
Lever dispensing for one-handed use
Separate ice and water chutes
Stainless steel cabinet and frame
Automatic self-flushing
Semi-automatic cleaning and sanitizing
Quiet Night sleep mode
Antimicrobial product protection
Narrow 16.12-inch cabinet width

Best For

Healthcare facilities, patient care areas, offices, cafeterias, cafes, hospitality spaces, breakrooms, and self-service beverage stations.

Follett Symphony Plus 12 Series Features

Quiet Operation

Low Noise Design

Fast Production

Ready in Minutes

Premium Quality

Build to Last

Compact Design

Fits Anywhere

Follett Symphony Plus 12 Series Resources

Product Specification

User Manual

Shipping Policy

At Ice Maker Supply, we work to make shipping clear, reliable, and easy to track. Most orders are shipped through trusted warehouse, supplier, or carrier partners. Shipping times may vary based on product availability, warehouse location, delivery address, carrier schedule, freight requirements, and order volume.

Standard Delivery

Our estimated delivery time is 4-6 business days for most eligible areas after the order has been processed and shipped.

Some larger ice machines may require freight delivery. Freight shipments may take longer depending on location, carrier availability, and delivery appointment scheduling.

Delivery times are estimates and are not guaranteed.

Order Processing

Orders are usually processed during regular business days, Monday through Friday.

Processing may take longer during:

Holidays
High order volume
Supplier delays
Payment review
Address verification
Product backorders
Freight scheduling

If there is a delay with your order, we will do our best to keep you updated.

Shipping Confirmation and Tracking

Once your order ships, you will receive a shipping confirmation email with your order and tracking details.

You may be able to see:

Order status
Carrier name
Tracking number
Estimated delivery date
Shipment updates

Tracking may not update immediately after the label is created. In some cases, the package may already be moving even if the tracking page has not refreshed.

If your tracking has not updated for more than 5 business days, please contact us so we can help check the shipment status.

Multiple Shipments

Some orders may ship in multiple packages, especially if your order includes:

Bundled products
Accessories
Replacement parts
Items from different warehouses
Products from different suppliers

If your order ships separately, you may receive more than one tracking number.

Shipping Areas

Orders placed on icemakersupply.com are currently shipped only within the contiguous United States.

At this time, we do not ship to:

Alaska
Hawaii
Puerto Rico
U.S. Virgin Islands
Guam
American Samoa
Northern Mariana Islands
Marshall Islands
Palau
Armed Forces Americas
Armed Forces Europe
Armed Forces Pacific
International addresses

If your address is outside our available shipping area, your order may be canceled and refunded.

Expedited Shipping

Expedited shipping is not available at this time.

Because many ice makers are large, heavy, or shipped through supplier warehouses, faster shipping options may not be available for every product.

Freight Delivery

Some commercial or larger ice machines may ship by freight carrier instead of standard parcel delivery.

Freight delivery may require:

A delivery appointment
A valid phone number
Someone available to receive the shipment
Inspection before signing
Extra time for scheduling

Please inspect freight shipments carefully before accepting delivery. If the item or packaging appears damaged, note the damage with the carrier and contact us as soon as possible.

If possible, take clear photos of the packaging and product before moving or installing the item.

Damaged Packages

If your order arrives damaged, please contact us immediately.

Send us:

Your order number
Photos of the damaged packaging
Photos of the damaged product
A short description of the issue
Delivery receipt notes, if available

Damage claims are easier to process when reported quickly. Late damage reports may limit our ability to file a carrier or supplier claim.

Do not install or use a damaged product before contacting us.

Incorrect or Incomplete Address

Please make sure your shipping address is complete and accurate before placing your order.

Ice Maker Supply is not responsible for delays, failed deliveries, or extra charges caused by:

Incorrect address
Missing apartment, suite, or unit number
Wrong ZIP code
Unreachable phone number
Delivery restrictions at the location

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the item can be reshipped.

Can I Change My Delivery Address?

If your order has not shipped yet, contact us as soon as possible. We may be able to update the shipping address before fulfillment begins.

Once an order has shipped or is in transit, we usually cannot change the delivery address.

For freight shipments, address changes may not be possible after carrier pickup.

Returned to Sender

A package may be returned to the sender due to:

Incorrect address
Incomplete address
Failed delivery attempts
Refused delivery
Carrier access issues
Unclaimed shipment

If your package is returned to the sender, contact us with your order number and correct shipping address.

We will review the situation and help arrange the next step. Reshipping fees may apply.

Pre-Order or Backordered Items

If a product is listed as pre-ordered or backordered, the product page may show the estimated shipping date.

Pre-order and backorder shipping dates are estimates and may change due to supplier production, warehouse availability, or carrier delays.

If the estimated shipping date changes, we will do our best to keep you informed.

Warranty Replacement Shipping

If a warranty replacement is approved, shipping may depend on the manufacturer, supplier, or warranty provider.

Replacement orders may require:

Proof of purchase
Photos or videos of the issue
Troubleshooting steps
Return of the original item
Supplier or manufacturer approval

A replacement will be shipped only after the required review process is complete.

Lost or Stalled Shipments

If your tracking shows no movement for more than 5 business days, contact us.

We may contact the carrier, warehouse, or supplier to check the shipment status.

If a package is confirmed lost, we will review available options based on the carrier investigation and supplier rules.

Contact Us

Need help with shipping or tracking?

Contact Ice Maker Supply:

Email: support@icemakersupply.com
Website: icemakersupply.com

Our support team can help with order status, tracking questions, delivery issues, and shipping concerns.

Follett Symphony Plus 12 Series Description

The Follett 12CI425A-L Symphony Plus Ice and Water Dispenser is a compact countertop solution for commercial spaces that need reliable chewable ice and water from one machine. It is ideal for healthcare facilities, offices, cafeterias, cafes, breakrooms, patient care areas, and self-service beverage stations where convenience, hygiene, and daily ice output are important.

This unit produces up to 425 lb. of Chewblet ice per day while storing up to 12 lb. inside the machine. Chewblet ice is soft, compressed, and easy to chew, making it especially useful for healthcare environments, hydration stations, and beverage service areas where cube ice may be too hard or less comfortable.

The lever dispensing system allows easy one-handed use, while separate ice and water chutes help keep dispensing organized. With stainless steel construction, automatic self-flushing, semi-automatic cleaning, Quiet Night sleep mode, and antimicrobial product protection, this Follett dispenser is built for dependable daily commercial use.