Hoshizaki DCM-500BAK-OS Opti-Serve Touchless Cubelet Ice & Water Dispenser - 597 lb/Day with 40 lb Bin, Air-Cooled
Price Match Guarantee
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Estimated Delivery: 7-10 Business Days
Hoshizaki DCM-500BAK-OS Opti-Serve Touchless Cubelet Ice & Water Dispenser - 597 lb/Day with 40 lb Bin, Air-Cooled
Hoshizaki DCM-500BAK-OS Opti-Serve Touchless Cubelet Ice & Water Dispenser - 597 lb/Day with 40 lb Bin, Air-Cooled Description
Hoshizaki DCM-500BAK-OS Opti-Serve Touchless Cubelet Ice & Water Dispenser - 597 lb/Day with 40 lb Bin, Air-Cooled Commercial Description
Hoshizaki DCM-500BAK-OS Touchless Cubelet Ice and Water Dispenser — 597 lb/day with 40 lb Bin
The Hoshizaki DCM-500BAK-OS touchless cubelet ice and water dispenser combines high daily output with Opti-Serve hands-free operation. It produces up to 597 lb of small, chewable cubelet ice per day and stores as much as 40 lb in its built-in bin. Separate optical sensors dispense ice or water when an opaque container is positioned in the serving area, making this model a strong fit for shared spaces where reducing touchpoints matters.
Unlike an open ice bin that requires a scoop, the DCM-500BAK-OS keeps ice inside an enclosed path from production through dispensing. This design helps support sanitary service in hospitals, assisted-living facilities, schools, corporate offices, hotels, and cafeterias. The cubelet nugget-style ice is soft and easy to chew, yet versatile enough for fountain beverages, iced drinks, water service, and patient hydration.
A stainless steel auger with greaseless bearing forms the ice, while the corrosion-resistant stainless steel cabinet handles daily commercial traffic. Advanced CleanCycle24™ performs a two-second flush every hour to help clear sediment. The air-cooled system uses R290 refrigerant, with rated energy use of 4.7 kWh per 100 lb under 90°F air and 70°F water test conditions.
Maximum production reaches 597 lb per day in 70°F air and 50°F water; output is approximately 470 lb per day under warmer 90°F/70°F conditions. The 26-inch-wide cabinet may be used on a suitable counter or with the optional SD-500 stand. Because the optical sensors are designed for opaque containers, confirm the intended cup type and keep the machine away from direct sunlight.
Key Features
- Produces up to 597 lb of small cubelet ice per day
- Built-in storage holds up to 40 lb
- Opti-Serve touchless sensors dispense ice or water
- Designed for opaque cups and containers
- Enclosed storage and dispensing path supports sanitary service
- Advanced CleanCycle24™ two-second hourly flush
- Stainless steel cabinet, auger, and greaseless bearing
- Air-cooled R290 refrigeration system
- 6.7-amp operating draw on 115V power
- Optional SD-500 stand sold separately
Best For
High-volume healthcare environments, offices, schools, universities, hotels, cafeterias, and institutional facilities that need a touchless source of water and soft nugget-style ice with dependable 40-lb storage.
Full Specifications
| Brand | Hoshizaki |
|---|---|
| Model | DCM-500BAK-OS |
| Item number | 13147K |
| Machine type | Self-contained touchless cubelet ice machine and water dispenser |
| Dispensing | Opti-Serve optical sensors for opaque containers |
| Ice type | Small cubelet, nugget-style ice |
| Cooling | Air-cooled |
| Maximum daily production | 597 lb at 70°F air / 50°F water |
| Production at 90°F air / 70°F water | 470 lb per 24 hours |
| Built-in storage | 40 lb / 1.3 cu. ft. |
| Dimensions | 26 in. W × 22-1/2 in. D × 40 in. H |
| Net / shipping weight | 251 lb / 255 lb |
| Electrical | 115V / 60Hz / 1 phase; 6.7A; 20A maximum fuse or breaker |
| Energy use | 4.7 kWh per 100 lb at 90°F / 70°F |
| Potable water use | 12 gal per 100 lb at 90°F / 70°F |
| Heat rejection | 6,100 BTU/hr |
| Refrigerant | R290, 4.7 oz. |
| Water / drain | 1/2-inch FPT water inlet; 3/4-inch drain outlet |
| Operating limits | 45–100°F air; 45–90°F water; 10–113 PSIG; 108–127V |
| Required clearance | 6 inches at rear and sides; 24 inches above for auger service |
| Recommended stand | Hoshizaki SD-500, sold separately |
Warranty
- Entire machine: 3 years parts and labor
- Compressor and air-cooled condenser coil: 5 years parts
Installation and Maintenance Notes
- Use opaque containers for correct hands-free operation.
- Indoor use only; do not install in direct sunlight.
- Preserve the manufacturer’s airflow and auger-service clearances.
- A commercial water filter is recommended to support ice quality and reduce scale buildup.
Hoshizaki DCM-500BAK-OS Opti-Serve Touchless Cubelet Ice & Water Dispenser - 597 lb/Day with 40 lb Bin, Air-Cooled Features
Hoshizaki DCM-500BAK-OS Opti-Serve Touchless Cubelet Ice & Water Dispenser - 597 lb/Day with 40 lb Bin, Air-Cooled Resources
Shipping Policy
At Ice Maker Supply, we work to make shipping clear, reliable, and easy to track. Most orders are shipped through trusted warehouse, supplier, or carrier partners. Shipping times may vary based on product availability, warehouse location, delivery address, carrier schedule, freight requirements, and order volume.
Standard Delivery
Our estimated delivery time is 4-6 business days for most eligible areas after the order has been processed and shipped.
Some larger ice machines may require freight delivery. Freight shipments may take longer depending on location, carrier availability, and delivery appointment scheduling.
Delivery times are estimates and are not guaranteed.
Order Processing
Orders are usually processed during regular business days, Monday through Friday.
Processing may take longer during:
- Holidays
- High order volume
- Supplier delays
- Payment review
- Address verification
- Product backorders
- Freight scheduling
If there is a delay with your order, we will do our best to keep you updated.
Shipping Confirmation and Tracking
Once your order ships, you will receive a shipping confirmation email with your order and tracking details.
You may be able to see:
- Order status
- Carrier name
- Tracking number
- Estimated delivery date
- Shipment updates
Tracking may not update immediately after the label is created. In some cases, the package may already be moving even if the tracking page has not refreshed.
If your tracking has not updated for more than 5 business days, please contact us so we can help check the shipment status.
Multiple Shipments
Some orders may ship in multiple packages, especially if your order includes:
- Bundled products
- Accessories
- Replacement parts
- Items from different warehouses
- Products from different suppliers
If your order ships separately, you may receive more than one tracking number.
Shipping Areas
Orders placed on icemakersupply.com are currently shipped only within the contiguous United States.
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. Virgin Islands
- Guam
- American Samoa
- Northern Mariana Islands
- Marshall Islands
- Palau
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
- International addresses
If your address is outside our available shipping area, your order may be canceled and refunded.
Expedited Shipping
Expedited shipping is not available at this time.
Because many ice makers are large, heavy, or shipped through supplier warehouses, faster shipping options may not be available for every product.
Freight Delivery
Some commercial or larger ice machines may ship by freight carrier instead of standard parcel delivery.
Freight delivery may require:
- A delivery appointment
- A valid phone number
- Someone available to receive the shipment
- Inspection before signing
- Extra time for scheduling
Please inspect freight shipments carefully before accepting delivery. If the item or packaging appears damaged, note the damage with the carrier and contact us as soon as possible.
If possible, take clear photos of the packaging and product before moving or installing the item.
Damaged Packages
If your order arrives damaged, please contact us immediately.
Send us:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged product
- A short description of the issue
- Delivery receipt notes, if available
Damage claims are easier to process when reported quickly. Late damage reports may limit our ability to file a carrier or supplier claim.
Do not install or use a damaged product before contacting us.
Incorrect or Incomplete Address
Please make sure your shipping address is complete and accurate before placing your order.
Ice Maker Supply is not responsible for delays, failed deliveries, or extra charges caused by:
- Incorrect address
- Missing apartment, suite, or unit number
- Wrong ZIP code
- Unreachable phone number
- Delivery restrictions at the location
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the item can be reshipped.
Can I Change My Delivery Address?
If your order has not shipped yet, contact us as soon as possible. We may be able to update the shipping address before fulfillment begins.
Once an order has shipped or is in transit, we usually cannot change the delivery address.
For freight shipments, address changes may not be possible after carrier pickup.
Returned to Sender
A package may be returned to the sender due to:
- Incorrect address
- Incomplete address
- Failed delivery attempts
- Refused delivery
- Carrier access issues
- Unclaimed shipment
If your package is returned to the sender, contact us with your order number and correct shipping address.
We will review the situation and help arrange the next step. Reshipping fees may apply.
Pre-Order or Backordered Items
If a product is listed as pre-ordered or backordered, the product page may show the estimated shipping date.
Pre-order and backorder shipping dates are estimates and may change due to supplier production, warehouse availability, or carrier delays.
If the estimated shipping date changes, we will do our best to keep you informed.
Warranty Replacement Shipping
If a warranty replacement is approved, shipping may depend on the manufacturer, supplier, or warranty provider.
Replacement orders may require:
- Proof of purchase
- Photos or videos of the issue
- Troubleshooting steps
- Return of the original item
- Supplier or manufacturer approval
A replacement will be shipped only after the required review process is complete.
Lost or Stalled Shipments
If your tracking shows no movement for more than 5 business days, contact us.
We may contact the carrier, warehouse, or supplier to check the shipment status.
If a package is confirmed lost, we will review available options based on the carrier investigation and supplier rules.
Contact Us
Need help with shipping or tracking?
Contact Ice Maker Supply:
- Email: support@icemakersupply.com
- Website: icemakersupply.com
Our support team can help with order status, tracking questions, delivery issues, and shipping concerns.
Hoshizaki DCM-500BAK-OS Opti-Serve Touchless Cubelet Ice & Water Dispenser - 597 lb/Day with 40 lb Bin, Air-Cooled Description
Hoshizaki DCM-500BAK-OS Opti-Serve Touchless Cubelet Ice & Water Dispenser - 597 lb/Day with 40 lb Bin, Air-Cooled Commercial Description
Hoshizaki DCM-500BAK-OS Touchless Cubelet Ice and Water Dispenser — 597 lb/day with 40 lb Bin
The Hoshizaki DCM-500BAK-OS touchless cubelet ice and water dispenser combines high daily output with Opti-Serve hands-free operation. It produces up to 597 lb of small, chewable cubelet ice per day and stores as much as 40 lb in its built-in bin. Separate optical sensors dispense ice or water when an opaque container is positioned in the serving area, making this model a strong fit for shared spaces where reducing touchpoints matters.
Unlike an open ice bin that requires a scoop, the DCM-500BAK-OS keeps ice inside an enclosed path from production through dispensing. This design helps support sanitary service in hospitals, assisted-living facilities, schools, corporate offices, hotels, and cafeterias. The cubelet nugget-style ice is soft and easy to chew, yet versatile enough for fountain beverages, iced drinks, water service, and patient hydration.
A stainless steel auger with greaseless bearing forms the ice, while the corrosion-resistant stainless steel cabinet handles daily commercial traffic. Advanced CleanCycle24™ performs a two-second flush every hour to help clear sediment. The air-cooled system uses R290 refrigerant, with rated energy use of 4.7 kWh per 100 lb under 90°F air and 70°F water test conditions.
Maximum production reaches 597 lb per day in 70°F air and 50°F water; output is approximately 470 lb per day under warmer 90°F/70°F conditions. The 26-inch-wide cabinet may be used on a suitable counter or with the optional SD-500 stand. Because the optical sensors are designed for opaque containers, confirm the intended cup type and keep the machine away from direct sunlight.
Key Features
- Produces up to 597 lb of small cubelet ice per day
- Built-in storage holds up to 40 lb
- Opti-Serve touchless sensors dispense ice or water
- Designed for opaque cups and containers
- Enclosed storage and dispensing path supports sanitary service
- Advanced CleanCycle24™ two-second hourly flush
- Stainless steel cabinet, auger, and greaseless bearing
- Air-cooled R290 refrigeration system
- 6.7-amp operating draw on 115V power
- Optional SD-500 stand sold separately
Best For
High-volume healthcare environments, offices, schools, universities, hotels, cafeterias, and institutional facilities that need a touchless source of water and soft nugget-style ice with dependable 40-lb storage.
Full Specifications
| Brand | Hoshizaki |
|---|---|
| Model | DCM-500BAK-OS |
| Item number | 13147K |
| Machine type | Self-contained touchless cubelet ice machine and water dispenser |
| Dispensing | Opti-Serve optical sensors for opaque containers |
| Ice type | Small cubelet, nugget-style ice |
| Cooling | Air-cooled |
| Maximum daily production | 597 lb at 70°F air / 50°F water |
| Production at 90°F air / 70°F water | 470 lb per 24 hours |
| Built-in storage | 40 lb / 1.3 cu. ft. |
| Dimensions | 26 in. W × 22-1/2 in. D × 40 in. H |
| Net / shipping weight | 251 lb / 255 lb |
| Electrical | 115V / 60Hz / 1 phase; 6.7A; 20A maximum fuse or breaker |
| Energy use | 4.7 kWh per 100 lb at 90°F / 70°F |
| Potable water use | 12 gal per 100 lb at 90°F / 70°F |
| Heat rejection | 6,100 BTU/hr |
| Refrigerant | R290, 4.7 oz. |
| Water / drain | 1/2-inch FPT water inlet; 3/4-inch drain outlet |
| Operating limits | 45–100°F air; 45–90°F water; 10–113 PSIG; 108–127V |
| Required clearance | 6 inches at rear and sides; 24 inches above for auger service |
| Recommended stand | Hoshizaki SD-500, sold separately |
Warranty
- Entire machine: 3 years parts and labor
- Compressor and air-cooled condenser coil: 5 years parts
Installation and Maintenance Notes
- Use opaque containers for correct hands-free operation.
- Indoor use only; do not install in direct sunlight.
- Preserve the manufacturer’s airflow and auger-service clearances.
- A commercial water filter is recommended to support ice quality and reduce scale buildup.
Hoshizaki DCM-500BAK-OS Opti-Serve Touchless Cubelet Ice & Water Dispenser - 597 lb/Day with 40 lb Bin, Air-Cooled Features
Hoshizaki DCM-500BAK-OS Opti-Serve Touchless Cubelet Ice & Water Dispenser - 597 lb/Day with 40 lb Bin, Air-Cooled Resources
Shipping Policy
At Ice Maker Supply, we work to make shipping clear, reliable, and easy to track. Most orders are shipped through trusted warehouse, supplier, or carrier partners. Shipping times may vary based on product availability, warehouse location, delivery address, carrier schedule, freight requirements, and order volume.
Standard Delivery
Our estimated delivery time is 4-6 business days for most eligible areas after the order has been processed and shipped.
Some larger ice machines may require freight delivery. Freight shipments may take longer depending on location, carrier availability, and delivery appointment scheduling.
Delivery times are estimates and are not guaranteed.
Order Processing
Orders are usually processed during regular business days, Monday through Friday.
Processing may take longer during:
- Holidays
- High order volume
- Supplier delays
- Payment review
- Address verification
- Product backorders
- Freight scheduling
If there is a delay with your order, we will do our best to keep you updated.
Shipping Confirmation and Tracking
Once your order ships, you will receive a shipping confirmation email with your order and tracking details.
You may be able to see:
- Order status
- Carrier name
- Tracking number
- Estimated delivery date
- Shipment updates
Tracking may not update immediately after the label is created. In some cases, the package may already be moving even if the tracking page has not refreshed.
If your tracking has not updated for more than 5 business days, please contact us so we can help check the shipment status.
Multiple Shipments
Some orders may ship in multiple packages, especially if your order includes:
- Bundled products
- Accessories
- Replacement parts
- Items from different warehouses
- Products from different suppliers
If your order ships separately, you may receive more than one tracking number.
Shipping Areas
Orders placed on icemakersupply.com are currently shipped only within the contiguous United States.
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. Virgin Islands
- Guam
- American Samoa
- Northern Mariana Islands
- Marshall Islands
- Palau
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
- International addresses
If your address is outside our available shipping area, your order may be canceled and refunded.
Expedited Shipping
Expedited shipping is not available at this time.
Because many ice makers are large, heavy, or shipped through supplier warehouses, faster shipping options may not be available for every product.
Freight Delivery
Some commercial or larger ice machines may ship by freight carrier instead of standard parcel delivery.
Freight delivery may require:
- A delivery appointment
- A valid phone number
- Someone available to receive the shipment
- Inspection before signing
- Extra time for scheduling
Please inspect freight shipments carefully before accepting delivery. If the item or packaging appears damaged, note the damage with the carrier and contact us as soon as possible.
If possible, take clear photos of the packaging and product before moving or installing the item.
Damaged Packages
If your order arrives damaged, please contact us immediately.
Send us:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged product
- A short description of the issue
- Delivery receipt notes, if available
Damage claims are easier to process when reported quickly. Late damage reports may limit our ability to file a carrier or supplier claim.
Do not install or use a damaged product before contacting us.
Incorrect or Incomplete Address
Please make sure your shipping address is complete and accurate before placing your order.
Ice Maker Supply is not responsible for delays, failed deliveries, or extra charges caused by:
- Incorrect address
- Missing apartment, suite, or unit number
- Wrong ZIP code
- Unreachable phone number
- Delivery restrictions at the location
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the item can be reshipped.
Can I Change My Delivery Address?
If your order has not shipped yet, contact us as soon as possible. We may be able to update the shipping address before fulfillment begins.
Once an order has shipped or is in transit, we usually cannot change the delivery address.
For freight shipments, address changes may not be possible after carrier pickup.
Returned to Sender
A package may be returned to the sender due to:
- Incorrect address
- Incomplete address
- Failed delivery attempts
- Refused delivery
- Carrier access issues
- Unclaimed shipment
If your package is returned to the sender, contact us with your order number and correct shipping address.
We will review the situation and help arrange the next step. Reshipping fees may apply.
Pre-Order or Backordered Items
If a product is listed as pre-ordered or backordered, the product page may show the estimated shipping date.
Pre-order and backorder shipping dates are estimates and may change due to supplier production, warehouse availability, or carrier delays.
If the estimated shipping date changes, we will do our best to keep you informed.
Warranty Replacement Shipping
If a warranty replacement is approved, shipping may depend on the manufacturer, supplier, or warranty provider.
Replacement orders may require:
- Proof of purchase
- Photos or videos of the issue
- Troubleshooting steps
- Return of the original item
- Supplier or manufacturer approval
A replacement will be shipped only after the required review process is complete.
Lost or Stalled Shipments
If your tracking shows no movement for more than 5 business days, contact us.
We may contact the carrier, warehouse, or supplier to check the shipment status.
If a package is confirmed lost, we will review available options based on the carrier investigation and supplier rules.
Contact Us
Need help with shipping or tracking?
Contact Ice Maker Supply:
- Email: support@icemakersupply.com
- Website: icemakersupply.com
Our support team can help with order status, tracking questions, delivery issues, and shipping concerns.
